World-Class Call Center Team Lead

ADIB Group; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in Ras Al Khaimah is seeking a Team Leader for their Call Center. The successful candidate will lead a team of agents, driving performance and ensuring world-class customer service. Candidates should have a minimum of 3 years in a leadership role and excellent communication skills. This role provides an opportunity to shape a dynamic team focused on delivering exceptional service.

Qualifications

• Minimum of 3 years in a junior leadership role.
• Previous experience in a similar role would be an added advantage.
• Exposure to Contact Center technologies.

Responsibilities

• Lead and manage a team of Call Center agents.
• Drive performance based on KPIs set.
• Coach and guide staff for better performance.
• Handle escalated customer complaints effectively.

Skills

Excellent leadership qualities

Excellent communication skills

Ability to groom individuals

Ability to drive team performance

Knowledge of agent KPIs

Forward thinking

Job description

A leading financial institution in Ras Al Khaimah is seeking a Team Leader for their Call Center. The successful candidate will lead a team of agents, driving performance and ensuring world-class customer service. Candidates should have a minimum of 3 years in a leadership role and excellent communication skills. This role provides an opportunity to shape a dynamic team focused on delivering exceptional service.