Whatever Whenever Assistant Manager*

W Hotels; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

W Hotels in Dubai Palm Jumeirah seeks a Front Desk/Guest Services Associate to answer and route guest calls, log requests, and assist with billing. You will provide directions and property information, supporting a seamless guest experience and coordinating with departments to resolve issues promptly.

The ideal candidate has at least 1 year in guest services, strong communication, and professional demeanor. This on-site role requires hosting guests with warmth and efficiency.

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of related front desk/guest services experience.
• Excellent communication and guest service skills.
• Ability to operate switchboard and POS systems.

Responsibilities

• Answer, record, and process all guest calls, requests, questions, or concerns.
• Log guest requests, incidents and comments for tracking and documentation.
• Verify and adjust billing; operate telephone switchboard; manage lines.
• Provide directions and property information to guests.

Skills

Guest service

Call handling

Telephone etiquette

Record keeping

Problem solving

Education

High school diploma

Tools

POS systems

Job description

Additional Information

Job Number 26146752

Job Category Rooms & Guest Services Operations

Location West Crescent, Palm Jumeirah, Dubai, United Arab EmiratesVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.

Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.