Wellness Concierge, SIRO One Za'abeel

Kerzner International; Dubai; On-site; AED 100,000 - 180,000; Full time

Job summary

Kerzner International seeks an energetic Wellness Concierge for SIRO One Za’abeel in Dubai to guide guests through fitness, recovery and hotel experiences. You’ll act as a single point of contact across Front Office, Fitness and Spa, delivering personalized, high-energy service.

Ideal candidates have 2–4 years in concierge or related roles, a hospitality background, superb communication skills, and a passion for wellness and guest satisfaction in a luxury setting.

Qualifications

• Diploma or degree in hospitality or related field.
• 2–4 years in Concierge/Front Office/Wellness.
• Experience in luxury/hospitality preferred.
• Excellent guest service and interpersonal skills.
• English required; additional languages a plus.

Responsibilities

• Welcome guests and create a positive first impression.
• Assist with arrivals/departures, guest requests, luggage.
• Provide personalized dining, entertainment and activity recommendations.
• Explain fitness and recovery lab facilities, programs and classes.
• Arrange reservations, transportation, tickets and experiences.
• Maintain knowledge of facilities, hours, events and activities.
• Coordinate with trainers and therapists to match guest needs.
• Provide information on group classes and services.
• Maintain guest data and handovers between shifts.

Skills

Guest service

Communication skills

Upselling

Local knowledge

Digital literacy

Multilingual

Teamwork

English

Education

Hospitality degree or diploma

Tools

Booking systems

Job description

Wellness Concierge, SIRO One Za'abeel ( 21121 )

SIRO One Za’abeel is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels.

Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.

Be a part of the world’s first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself, celebrating every milestone along the way. SIRO One Za’abeel creates an immersive lifestyle destination for a global community of fitness and wellbeing fanatics, enabling our guests to unlock and maintain peak mental and physical performance. SIRO One Za’beel is the newest global hospitality and lifestyle brand by Kerzner International, owner of the iconic Atlantis Resort and Residences and ultra-luxury One&Only resorts worldwide.

Job Summary

The Concierge, Front Office, Fitness & Recovery Lab is a multi-functional guest experience role responsible for creating a seamless, personalized, and high-energy journey for SIRO guests across arrival, stay, fitness, recovery, wellness, and departure. The role combines traditional concierge and Front Office guest services with the ability to confidently guide guests through SIRO’s fitness, recovery and wellness offerings. The colleague acts as a knowledgeable ambassador of the SIRO experience, helping guests make the most of the hotel’s facilities, programs, treatments, and services. This role requiresahighly energetic, service-oriented individual withexcellent communicationskills, strong localknowledge, and agenuine interest infitness, performance, recovery, and well-being.

Key Duties and Responsibilities

• Welcome guests warmlyand create apositive first impressionalignedwith SIRO servicestandards.
• Assist with arrivals, departures, guest requests, luggage, transportation, and generalFront Office support.
• Provide personalized recommendationsfor dining, entertainment, shopping, activities,transportation, and localexperiences.
• Explain available fitnessand recovery lab facilities, equipment,programs, classes, trainingservices, and operatingprocedures.
• Arrange restaurant reservations, transportation, tickets, experiences,and other guestrequests.
• Maintain detailed knowledgeof hotel facilities, services, operating hours, events, anddailyactivities.
• Coordinate with PersonalTrainers, Fitness Coaches, and Therapist specialists tomatch guests withappropriate services.
• Provide information aboutgroup classes, personaltraining, performance assessments, recovery sessions, andother fitness offerings.
• Maintain awareness offacilitycapacity, schedules, bookings, and guest preferences.
• Anticipate guest needsand proactively offerrelevant services andexperiences.
• Buildstrong relationships withguests and recognizerepeat, VIP, andhigh-value guests.
• Handle guest concernsprofessionally and coordinatewith relevantdepartmentsto ensure timelyresolution.
• Maintain accurate guestinformation, preferences, requests, and follow-up actions.
• Support the FrontOffice team duringpeak periods andassist with lobbyoperations as required.
• Act as asingle point ofcontactfor guests seekingsupport acrossFront Office, Fitness, Spa, Recovery, andhotel experiences.
• Understand each guest'spurpose of stay, preferences, fitness interests, and wellness goalswhere voluntarily shared.
• Create personalized recommendationsthat connect differentelements of theSIRO experience.
• Encourage guests todiscover relevant hotelservices without beingoverly sales-driven.
• Followup on requeststo ensure theyhave been completedto the guest'ssatisfaction.
• Record relevant guestpreferences and ensureappropriate handover betweenshiftsand departments.
• Create memorable momentsby anticipating needsand proactively identifyingopportunities for personalization.

Revenue & Upselling

• Promote relevant hotel, fitness, recovery, and wellness experiences.
• Identify opportunities toincrease participationin classes, treatments, training, recovery sessions, and other paidexperiences.
• Explain services accuratelyand confidently, focusingon guest needsand benefits.
• Support the achievementof departmental revenueand conversion targets.
• Work with theFront Office, Fitness, Recovery, and Revenueteams to identifycommercial opportunities.
• Ensure all upsellingis authentic, personalized, and consistent withthe SIRO guestexperience.

Key Performance Indicators

Performance may be measured through:

• Guest satisfaction andfeedbackscores
• Guest engagement withFitness, Spa, andRecovery experiences
• Conversion and upsellingperformance
• Fitness and Spabooking support
• Guest request responseand resolution times
• Online guest reviewsand reputation scores
• Accuracy of guestinformation and handovers
• Compliance with SIROstandards and procedures
• Teamwork and cross-departmental collaboration
• Colleague engagement and contribution to SIRO culture

Candidate Profile

• Diploma or degreein Hospitality, HotelManagement, Tourism, Fitness, Wellness, or arelated field preferred.
• 2–4 yearsof experiencein Concierge, GuestRelations, Front Office, Spa, Fitness, Wellness, or luxury hospitality.
• Experience in aluxuryhotel, lifestyle hotel, premium fitness club, wellness resort, orsimilar environment ishighly desirable.
• Previous experience workingacross multiple guest-facing functions isan advantage.
• Knowledge or experiencein fitness, wellness, recovery, spa, orperformance environmentsis strongly preferred
• Excellent guest serviceand interpersonal skills.
• Energetic, approachable,confident, and naturallyengaging personality.
• Strong verbal andwritten communication skills.
• Genuine interest infitness, wellness, recovery, and human performance.
• Ability to confidentlyexplain and promotefitness and wellnessservices.
• Stronglocal destination knowledgeand concierge skills.
• Excellent organization andattention to detail.
• Ability to multitaskand remain calmin a fast-paced environment.
• Strong sales andupselling awareness.
• Good problem-solvingand decision-makingskills.
• Strong digital literacyand ability tolearn hotel andbooking systems.
• Professional appearanceand confident presence.
• Ability to workcollaboratively acrossmultiple departments.
• English proficiency required; additional languages arean advantage.

Ideal Candidate Profile

• The idealSIRO Conciergeisnot simply atraditional hotel concierge. They are ahighly engagedGuest Experience & WellnessAmbassadorwho can comfortablymove between thelobby, fitness floor, and recovery area.
• They should beable to greeta guest arrivingat the hotel, recommend a localrestaurant, explain tomorrow'sperformance class, arrangea recovery session, coordinate a treamtementappointment, and followup afterward, creatingone seamless guestjourney rather thanseparate departmental experiences.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.