Warranty & Service Advisor: Engine Diagnostics & Parts

MP DOMINIC AND CO; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A reputable service company in Dubai seeks a Customer Service Representative to manage warranty claims and assist customers with service inquiries. Candidates should have a Bachelor's degree and experience in the automotive or marine industry. Proficiency with SAP ERP and familiarity with Mercury Marine products are essential for success in this role. This position offers an opportunity to contribute to a dynamic team focusing on customer satisfaction and technical support.

Qualifications

• Bachelor's degree in a related field.
• Experience in marine engine or automotive service industry.
• Understanding of engine systems for troubleshooting and service advice.
• Familiarity with Mercury Marine products and warranty procedures.

Responsibilities

• Serve as the primary point of contact for customers regarding service product information.
• Manage and process warranty claims in compliance with guidelines.
• Collaborate with the technical team to assess warranty repairs.

Skills

Customer service

Warranty management

Technical collaboration

Troubleshooting

Education

Bachelor's degree in a related field

Tools

SAP ERP

Job description

A reputable service company in Dubai seeks a Customer Service Representative to manage warranty claims and assist customers with service inquiries. Candidates should have a Bachelor's degree and experience in the automotive or marine industry. Proficiency with SAP ERP and familiarity with Mercury Marine products are essential for success in this role. This position offers an opportunity to contribute to a dynamic team focusing on customer satisfaction and technical support.