Warranty Care Specialist - Baby Gear Support

Careers International; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading firm in customer service located in Dubai is seeking a skilled individual to manage warranty claims for baby gear products. The role involves responding to customer inquiries, processing claims accurately, and maintaining detailed records. The ideal candidate will aim to exceed customer expectations and stay updated on the product line. This position offers the opportunity to enhance customer service skills in a dynamic environment.

Responsibilities

• Respond to customer inquiries regarding warranty claims.
• Provide clear explanations about the warranty policy and coverage for baby gear products.
• Verify warranty eligibility by reviewing purchase receipts, product details, and warranty terms.
• Process claims accurately, ensuring documentation is complete and complies with company guidelines.
• Coordinate with relevant departments to expedite replacements or repairs.
• Troubleshoot product issues with customers and offer tips or alternative solutions.
• Escalate complex or unresolved claims to the supervisor or technical team.
• Maintain detailed and accurate records of customer interactions and warranty claims.
• Track claims to ensure timely resolutions and follow-ups.
• Aim to exceed customer expectations by providing a positive experience during the warranty claim process.
• Gather customer feedback and share insights to improve products and services.
• Stay updated on the company’s baby gear product line and warranty coverage.
• Attend regular training sessions to enhance product knowledge and customer service skills.

Job description

A leading firm in customer service located in Dubai is seeking a skilled individual to manage warranty claims for baby gear products. The role involves responding to customer inquiries, processing claims accurately, and maintaining detailed records. The ideal candidate will aim to exceed customer expectations and stay updated on the product line. This position offers the opportunity to enhance customer service skills in a dynamic environment.