WaiterWaitress -In Room Dining

Dorchester Collection; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel group in Dubai seeks a Waiter/Waitress for In Room Dining. The ideal candidate will ensure exceptional service and guest satisfaction by effectively managing day-to-day operations. Key responsibilities include processing orders, delivering food and beverages, and maintaining a high standard of cleanliness. Qualifications include a relevant certification, experience in luxury settings, and strong communication skills, particularly in English. This position offers a competitive salary and diverse development opportunities.

Benefits

Competitive Salary Package

Worldclass Development Opportunities

Complimentary stays with breakfast in sister hotels

50% off at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Flight Allowance every 24 months

Shared Company Accommodation

Company transportation to and from work

Uniform provided with complimentary laundry

Service Charge

Qualifications

• Strong communication skills in English; other languages are a plus.
• Experience in luxury hotels and restaurants in the Middle East.
• Ability to lead a team and ensure guest satisfaction.

Responsibilities

• Ensure the best guest experience in In Room Dining operations.
• Process guest orders accurately and efficiently.
• Deliver food and beverages promptly, maintaining quality and presentation.
• Anticipate guest needs with personalized service.
• Maintain high standards of cleanliness and presentation.

Skills

Customer service ethic

Communication skills

Positive attitude

Team leadership

Education

Relevant professional certification or hotel school diploma

Job description

Who we are Our Hotels We work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is after all our people that bring our vision to life. As a member of our Dorchester Collection Family we will support your development by nurturing your personality creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity. If you need us to do anything to support you during the recruitment process such as adjustments to how you apply alternative formats of information or adjustments to the assessment process itself please email so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update.

Reference Hotel: The Lana Dorchester Collection

Division & Department: Food & Beverage In Room Dining

Job Title: Waiter/Waitress In Room Dining

Contract Type: Permanent

Status: Full time

Position Overview

We are not just a collection of hotels but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are everyday. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision Treasured by Guests Cherished by Employees Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and submitting your application please let us know if you require any special accommodations during the interview process.

What you'll get

• Competitive Salary Package
• Worldclass Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50 off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you'll do

• You will be jointly responsible for the day to day operations of the InRoom Dining area to ensure our guests receive nothing but the best experience.
• Take and process guest orders accurately and efficiently via phone or inperson.
• Deliver food and beverages promptly while ensuring presentation and quality meet the hotel standards.
• Set up and serve inroom dining orders with precision ensuring guest preferences are met.
• Handle guest inquiries and requests professionally ensuring the highest level of satisfaction.
• Monitor and anticipate guest needs providing recommendations and personalised service.
• You are aware of revenue targets and assist in ensuring these are achieved and exceeded simultaneously all costs are controlled within preset budgets including beverage cost and other expenses.
• Our values of Passion Personality Respect Working Together and Creativity guide us each and every day. As a Waiter youll have the opportunity to bring these to life and continue to create our legacy.
• By taking part in a daily team briefing preservice you ensure you are well informed of the daily happenings around the hotel as well as the upcoming service.
• During your daily routine you liaise with other departments when required to ensure an immaculate presentation of your outlet and high standards of cleanliness as well as maintenance are upheld at all times including restaurant furniture equipment floors fixtures and fittings.

What you'll bring

• Youll bring your unique personality and passion to the role and the team with your cando spirit and a positive attitude at all times.
• You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Other languages including Arabic Italian French Spanish or German are highly desirable.
• You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels and restaurants in the Middle East.

Job Location

United Arab Emirates

Dubai