Waiter/Waitress - Zest

Kerzner International; Dubai; On-site; AED 56,000 - 100,000; Full time

Job summary

Kerzner International's One&Only The Palm in Dubai seeks a Waiter/Waitress to join our Food & Beverage team. You will deliver warm, personalized service, take orders, coordinate with kitchen, and ensure seamless guest experiences in a luxury resort setting.

Requires 1–2 years in a 5★ hotel or resort, strong F&B knowledge, excellent English, and a teamwork mindset. A passion for hospitality and attention to detail are essential for success in this vibrant, high-end environment.

Qualifications

• Minimum 1–2 years' experience in an upscale 5★ hotel/resort environment.
• Excellent English language skills; additional language is a plus.
• Strong F&B knowledge and high standard of guest service.

Responsibilities

• Greet and welcome guests warmly and provide attentive service.
• Take food and beverage orders and deliver them accurately.
• Coordinate with kitchen and service team to ensure seamless dining experiences.
• Maintain cleanliness and presentation of the restaurant and stations.
• Engage with guests to ensure a memorable dining experience and upsell where appropriate.

Skills

Upscale service

F&B knowledge

English proficiency

Interpersonal skills

Job description

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that is chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Glistening on a private apex of Palm Island, One&Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Waiter/Waitress to join the Food & Beverage team at One&Only The Palm Resort in Dubai.

With the global growth of our brands, you will be an integral part of the Resort's success, and your role goes beyond serving food and beverages to our guests. As a Waiter/Waitress, you will be responsible for creating a warm and welcoming atmosphere while ensuring a seamless and memorable dining experience for every guest. You will provide attentive and personalized service, maintain excellent guest engagement, and ensure that all service standards are consistently upheld in line with our company’s core values. This role involves taking orders, delivering food and beverages, coordinating with the kitchen and service team, supporting special events, and ensuring smooth day-to-day operations on the restaurant floor.

Key Duties and Responsibilities

• Greet and welcome guests warmly, ensuring a friendly and memorable dining experience.
• Present oneself in a manner that enhances the guest experience and reflects the standards of the resort.
• Ensure all mise-en-place is correctly prepared and the assigned station is fully set up prior to service. Take food and beverage orders accurately and serve guests according to the resort’s service standards.
• Demonstrate genuine hospitality and provide attentive, personalized service always.
• Maintain excellent product knowledge of all food and beverage offerings, including daily specials and promotions.
• Ensure the cleanliness, organization, and presentation of the restaurant and service stations are maintained at the highest standards.
• Anticipate guest needs and respond promptly to requests and concerns.
• Coordinate effectively with colleagues and other departments to ensure seamless service delivery.
• Remain updated on resort events, in-house guests, arrivals, departures, and daily activities relevant to restaurant operations.
• Report any breakages, maintenance issues, or equipment concerns to the Team Leader or Supervisor.
• Attend and participate in all assigned team briefings, meetings, and training sessions.
• Maintain effective communication and positive working relationships with colleagues at all levels.
• Always demonstrate a professional attitude and appearance when interacting with guests and colleagues.
• Support the resort's sustainability initiatives by being conscious of energy and water conservation.
• Always maintain the highest levels of personal grooming and hygiene.
• Ensure that company and statutory health, safety, and hygiene standards are consistently followed in all work areas.
• To assist with any other duties that are required by a member of the management team.

A Suitable candidate should have a minimum of 1-2 years' experience in an upscale 5* hotel/resort environment. Strong F&B knowledge is a must. Should have excellent personal and interpersonal skills. Should be able to build strong relationship with high profile and diverse clientele. Should be a dynamic team player and able to provide the highest standard of service to our guests. Excellent communication in English language is required, and an additional language will be highly regarded.

At One&Only creatingJOY is at the forefront of everything we do. If you are the one to make every detail count and are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.