Waiter/Waitress

SO/ Hotels & Resorts; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Ras Al Khaimah is seeking individuals to provide exceptional service in a dynamic environment. Candidates should possess a high school diploma and have a friendly demeanor along with good communication skills. Previous experience in Food & Beverage service is preferred. The role involves adapting to various sub-departments, maintaining a clean work area, and building rapport with guests.

Qualifications

• Must have a friendly demeanor and good communication skills.
• Previous experience in Food & Beverage service preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide courteous and professional service at all times.
• Adapt to rotate within different sub-departments.
• Maintain cleanliness and organization of the work area.
• Handle guest inquiries efficiently.
• Establish rapport with guests and maintain relationships.

Skills

Communication skills

Friendly demeanor

Education

High School diploma or equivalent

Job description

Company Description

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

Job Description

• To provide a courteous, professional, efficient, and flexible service at all times, following SO/ Standards of Performance.
• To be entirely flexible and adapt to rotate within the different sub-departments of the Food & Beverage Division or any other Department of the hotel as assigned.
• To carry out any other reasonable duties and responsibilities as assigned.
• To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager.
• To perform opening and closing procedures established for the place of work as assigned.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives.
• To provide a high standard of quality and efficient/friendly service as per Standard Operating Procedures.
• To ensure that the place of work and the surrounding area are kept clean and organized at all times.
• To handle guest enquiries courteously and efficiently.
• To establish a rapport with guests and maintain good customer relationships.
• To monitor operating supplies and reduce spoilage and wastage.
• To report guest complaints or problems to Managers if no immediate solution can be found, and ensure follow-up with guests.
• To assist in carrying out the monthly, quarterly, bi-annual, and yearly inventory of operating equipment.
• To report for duty punctually, wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene, and adhere to the hotel and department appearance standards.
• To provide friendly, courteous, and professional service at all times.
• To maintain good working relationships with colleagues and all other departments.
• To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations, and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To comply with local legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To attend training and meetings as and when required.

Qualifications

• High School diploma or equivalent.
• Previous experience in F&B service preferred.
• Friendly demeanor and good communication skills.
• Ability to work in a fast-paced environment.