Waiter / Waitress

Sofitel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier beach resort in Ras Al Khaimah is seeking a dedicated team member to provide high-quality food and beverage service. The role includes understanding menu items, managing inventory, and ensuring cleanliness. Ideal candidates will demonstrate flexibility and excellent customer service skills.

Responsibilities

• Provide courteous and efficient service following operation standards.
• Perform opening and closing procedures for the outlet.
• Monitor operating supplies and reduce spoilage and wastage.

Job description

Company Description

Sofitel Al Hamra Beach Resort

Job Description

• To provide a courteous, professional, efficient and flexible service at all times, following the hotel F&B operation standards manual.
• To undertake any reasonable tasks and secondary duties as assigned by your direct supervisor of the day.
• To perform opening and closing procedures established for the respective outlet as assigned.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
• To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.
• To ensure that the respective outlet and surrounding area are kept clean and organized at all times.
• To handle guest enquiries in a courteous and efficient manner.
• To establish a rapport with guests maintaining good customer relationship.
• To monitor operating supplies and reduce spoilage and wastage.
• To report guest complaints or problems to outlet supervisor / Assistant Manager and Manager if no immediate solution can be found and assure follow up with guests.
• To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.
• To be entirely flexible and adapt to rotate within the different sub sections of the F&B Department or any other Department of the hotel as assigned.
• To carry out any other reasonable duties as assigned by the Head Waiter / Assistant Manager and supervisor.