Waiter / Waitress

Fairmont Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel in Dubai seeks a Waiter/Waitress to enhance guest experiences through top-notch Food & Beverage service. The ideal candidate will have hospitality experience and strong interpersonal skills, ensuring customer satisfaction in a fast-paced environment. Join us to work with passion and creativity in a diverse and inclusive setting.

Benefits

Employee benefit card for discounted rates

Learning programs through our Academies

Opportunities for career advancement

Qualifications

• Previous experience in the hospitality industry is preferred.
• Strong interpersonal skills and problem-solving abilities.
• Ability to remain calm and courteous at all times.

Responsibilities

• Perform all necessary tasks to service Food & Beverage according to standards.
• Greet & seat customers, serving them professionally.
• Monitor quality of Food & Beverage being served.
• Maintain hygiene and cleanliness standards in the outlet.

Skills

Interpersonal skills

Problem-solving abilities

Ability to work under pressure

Teamwork

Customer focus

Additional languages (Arabic, French, Russian)

Job description

Overview

Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property located in Deira, Dubai. It caters to both business and leisure clientele and is linked to the Al Ghurair Shopping Centre. It is a short ride on the Dubai Metro to the Dubai World Trade Centre and a 10-minute drive from Dubai International Airport.

Job Title

Waiter/Waitress

What’s in it for you

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing

• Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel
• Greet & seat customers and serve them in a professional, discreet & personalized way
• Acquire in depth knowledge of the Food & Beverage menu of the assigned outlet in order to assist and provide advice to Guests
• Consistently monitor quality of Food & Beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment
• Responsible for all service preparations before, during & after the service (mis-en-place)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed Guest expectations and increase revenue
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment

Your experience and skills include

• Previous experience in hospitality industry is preferred
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Additional language skills such as Arabic, French, Russian etc… is an asset

Physical Aspects of Position

• Constant standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Visa requirements

Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

Guided by our purpose “Pioneering the Art of Responsible Hospitality, Connecting Cultures, with Heartfelt Care.” we empower every team member to bring their passion and creativity to life.

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

Joining the team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #HOSPITALITY IS A WORK OF HEART