Waiter/ess (Chapters Lounge )

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company is seeking a Waiter/ess (Server) to join their team in Dubai. The role involves serving guests efficiently while ensuring excellent customer service and adhering to grooming standards. Ideal candidates will have experience in the Food and Beverage industry, excellent communication skills, and knowledge of food hygiene regulations. This position offers a dynamic work environment in a renowned hospitality setting.

Qualifications

• Experience in Food and Beverage department and/or industry.
• Previous experience of cash handling.
• Knowledge of Food Hygiene Regulations.

Responsibilities

• Serve guests in a friendly and efficient manner.
• Manage guest queries in a timely manner.
• Knowledge of menu offerings.
• Ensure Food and Beverage orders are delivered promptly.
• Adhere to Hilton Grooming standards.

Skills

Positive attitude

Good communication skills

Customer service commitment

Flexibility

Teamwork

Job description

What are we looking for

A Waiter/ess (Server) serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

A Waiter/ess (Server) is responsible for serving guests in a friendly timely and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing

As a Waiter/ess (Server) you are responsible for serving guests in a friendly timely and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess (Server) will also be required to have extensive knowledge of menu offerings. Specifically you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly timely and efficient manner
• Serve alcoholic / non-alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
• Ensure knowledge of menu and all products
• Ensure misenplace is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner
• Practice Hilton Grooming standards including uniform dress code cleanliness and personal hygiene
• Comply with hotel security fire regulations and all health and safety legislation