Waiter

Meliá Hotels International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel brand in Dubai is seeking a Waiter to join their team. In this role, you will be responsible for providing exceptional customer service, maintaining cleanliness at your station, and ensuring a smooth dining experience for guests. The ideal candidate will have 1-3 years of experience, a high school diploma, and strong multitasking skills. Flexibility to work in shifts is essential. Join us in creating a memorable experience for our guests!

Qualifications

• 1-3 years experience in a similar role.
• Hands-on experience with cash register and ordering information system.
• Attentiveness and patience with customers.
• Strong organizational and multitasking skills.
• Flexibility to work in shifts.

Responsibilities

• Work as a team to ensure smooth operation.
• Adhere to hotel policies and standard operating procedures.
• Provide a warm welcome and farewell to guests.
• Prepare bills and follow payment procedures.
• Maintain cleanliness and organization of the station.
• Develop knowledge of the menu and hotel services.

Skills

Customer service

Organizational skills

Multitasking

Active listening

Effective communication

Teamwork

Flexibility

Education

High School Degree or Equivalent

Tools

Cash register

Ordering information system

Job description

Empresas: Meliá Hotels International

We are excited to introduce you to a luxurious and unique urban resort - Melia Desert Palm, a proud member of The Melia Collection. The resort is a five-star boutique property, offering a wide range of one, two, and three-bedroom villas, each featuring an intimate and completely private pool, which is highly sought after, especially amongst the GCC clientele. Additionally, you can stay in our beautifully curated suites with a view of the greenery. What makes this resort stand out is its equestrian theme, which is reflected in every aspect of the property. From four polo fields to a professional polo club, a riding school, and over 200 horses on the estate, you will be surrounded by the beauty of these magnificent animals. If you're looking for relaxation and rejuvenation, then you will love the world-class treatments available at the Samana Spa, or the wellness classes offered in our large recreation center. And when it comes to dining, you will be spoilt for choice with three delightful restaurants to choose from, or you can order food to your villa. Conveniently located just 20 minutes from the DXB airport and 25 minutes from Dubai Mall, Melia Desert Palm offers a serene oasis amidst the hustle and bustle of Dubai. You can unwind and soak up the tranquility of the lush estate while enjoying spectacular views of the dramatic Dubai skyline.

At Melia Desert Palm, a member of Melia Collection, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all. #LI-MR1

The Waiter is responsible for the tasks below and others assigned by their departments as necessary.

• To work as a team with colleagues in all departments, to ensure timely service and a smooth running operation.
• To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, operation, personal discipline, and grooming.
• Offer a consistently warm, professional welcome and farewell to guests and clients on their arrival at and departure from the catering area, maintaining impeccable posture and presentation at all times.
• Have the bill ready when requested and strictly follow set procedures for collecting payment for restaurant bills, depending on the method of payment.
• Check out with your Supervisor before leaving your station or floor.
• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
• To have a full knowledge of the service and facilities provided by the hotel in order to answer any questions the guests may have.
• Follow all safety policies to ensure a safe work area.
• Follow all reasonable work-related requests made by a Supervisor or Manager which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the hotel.
• Maintain your station in accordance with the standard at all times.
• Develop a complete knowledge of the menus.
• Learn and correctly use the Point of Sale equipment and follow the procedures.
• To maintain strict security measures when entering guest rooms to respect the privacy rights of our guests.
• Actively participate in all training meetings to continually develop professional skills and increase guest satisfaction.
• Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Carry out all instructions and tasks assigned by the immediate superior, as well as any other responsibilities as required by the role.

Job Specifications :

• Must have at least 1-3 years experience
• High School Degree or Equivalent
• Hands-on experience with cash register and ordering information system
• Attentiveness and patience for customers
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts

Requisitos :