VP & Head of Customer Value Proposition - GPB

SupportFinity™; Abu Dhabi; On-site; AED 350,000 - 550,000; Full time

Job summary

First Abu Dhabi Bank (FAB) in Abu Dhabi seeks a seasoned executive to lead the Customer Value Proposition for Global Private Banking. You will drive strategic initiatives, coordinate across GPB functions, manage a team, and ensure governance and regulatory adherence while delivering improvements.

The role requires 10–15 years in banking or financial services and strong experience in change management and Private Banking products. Negotiable terms reflect senior leadership responsibilities.

Qualifications

• 10–15 years of business experience ideally in Banking or Financial Services with exposure to significant change.
• Experience in complex change management programmes and strategy execution.
• Experience in team management.
• Experience in Private Banking industry and product knowledge.

Responsibilities

• Leads the Customer Value Proposition team and ensures initiatives align with GPB strategy and are delivered on time.
• Drives strategic initiatives to streamline GPB for optimal performance and benefits.
• Coordinates plans across GPB functions and PBG/bank-wide initiatives; collaborates with stakeholders to execute improvements.
• Develops and drives plans for front-office systems, policies, regulatory adherence, risk and controls initiatives.
• Assesses risks and resistance, communicates implications to ensure actions are taken.
• Identifies opportunities for continuous improvement and cost reduction across systems and processes.
• Ensures timely and accurate department reporting that meets Group standards.

Skills

Leadership

Change Management

Strategy Execution

Team Management

Education

Banking, Finance, or Business Administration Degree

Job description

VP & Head of Customer Value Proposition - GPB

First Abu Dhabi Bank (FAB)

First Abu Dhabi Bank (FAB) | Posted Mar 12

Full-time

Negotiable

Unknown

Key Accountabilities

• Leads the Customer Value Proposition team and ensure initiatives are delivered in a timely manner and in accordance with GPB’s strategy.
• Champions change across GPB, driving strategic business initiatives aimed at streamlining GPB to achieve optimal performance.
• Supports alignment, synergy and coordination between strategic plans of GPB functions and PBG / Bank-wide strategic initiatives.
• Collaborates with internal and external stakeholders and peers to develop recommendations to support the execution of improvement initiatives, define a plan to execute against the strategy, and oversee the execution of these initiatives.
• Assists the Head of Business Management in developing and driving forward comprehensive plans (e.g., systems/digital architecture for front office / customer / advisory, policies procedures, regulatory adherence, risk and controls based initiatives, etc.) for GPB businesses in order to ensure smooth resourcing, execution and monitoring of initiatives.
• Assesses the risks, anticipated resistance and impact of initiatives in terms of people, processes, systems, financials, etc. and highlight these to the Head of Business Management in order to ensure necessary decisions and actions are taken.
• Identifies key business challenges and areas for major improvement and provides improvement initiatives to tackle these challenges and facilitate the change implementations.
• Leads the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Ensures that all department reports are prepared timely and accurately and meet Group requirements, policies and quality standards.

Job Context

Specific Accountability

The job context and dimensions of the Head of Strategic Initiatives and Value Proposition – Global Private Banking will adjust depending on the nature and evolution of the Private Banking business.

Key Performance indicators

• Timely development of effective change management plans
• Timely implementation and roll out of GPB initiatives as per plan and budget
• Adherence to policies, processes, and procedures of GPB

Minimum Qualification

• Banking, Finance, or Business Administration Degree

Minimum Experience

• 10 – 15 years of business experience ideally in Banking or Financial Services companies where there has been direct exposure to significant change.
• Experience of complex change management programmes/business transformation and strategy execution.
• Experience in team management
• Experience in Private Banking industry and product knowledge

About the company

First Abu Dhabi Bank (FAB)