VP, Head of Client Services

FAB

Abu Dhabi

On-site

AED 200,000 - 250,000

Full time

14 days+

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Job summary

A leading bank in the UAE is seeking a Unit Head - Client Services in Abu Dhabi. This role involves managing client inquiries, coordinating onboarding processes, and ensuring high service standards. A successful candidate will have 10-15 years of experience in client servicing, strong interpersonal skills, and a deep understanding of asset management solutions. The position is offered as a full-time role with a commitment to enhancing client satisfaction and service excellence.

Qualifications

10-15 years of experience in client servicing and relationship support.
Deep understanding of asset management products and client lifecycle management.
Proven ability to manage multiple client relationships under pressure.

Responsibilities

Act as the primary point of contact for clients, managing inquiries.
Coordinate client onboarding and reporting processes.
Monitor client satisfaction metrics and enhance service delivery.

Skills

Client servicing and relationship support

Strong interpersonal skills

Attention to detail

Problem-solving orientation

Client-centric mindset

Education

University degree

Tools

CRM systems

Job description

Act as the primary point of contact for FAB AM clients, managing day-to-day inquiries and ensuring delivery of a high standard of service across all touchpoints
Coordinate client onboarding, account maintenance, and reporting processes to ensure seamless experience and adherence to FAB AM service standards
Collaborate with Relationship Managers, Portfolio Managers, and Operations teams to resolve client requests and ensure service-level agreements are consistently met
Monitor client satisfaction metrics and proactively identify opportunities to enhance service delivery and strengthen client relationships
Live and demonstrate the FAB AM values

KEY ACCOUNTABILITIES

Strong interpersonal and communication skills with a client-centric mindset
Deep understanding of asset management products, operational processes, and client lifecycle management
Proven ability to manage multiple client relationships and deliver under pressure
Attention to detail, problem‑solving orientation, and commitment to service excellence
Manage client queries, instructions, and documentation with accuracy and efficiency
Ensure timely and accurate delivery of reports, statements, and account updates
Escalate complex cases to relevant teams and follow up on resolution
Contribute to continuous improvement initiatives to enhance overall client experience.