Virtual Relationship Officer - Emiratized Role

First Abu Dhabi Bank; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A major bank in the UAE is seeking a Relationship Manager to manage a portfolio of 700-800 customers. The role involves achieving performance metrics and providing exceptional client onboarding experiences. Ideal candidates will have a diploma or degree in related fields and 1-2 years of relevant banking experience, with fluency in English and Arabic being crucial.

Qualifications

• 1-2 years relevant experience in Banking in customer service / sales / client facing roles.
• Commercial Banking experience is an added advantage.

Responsibilities

• Manage a portfolio of 700-800 customers, primarily non-borrowing.
• Achieve monthly and annual KPI objectives.
• Maintain Daily Sales Reports on business performance.
• Ensure excellent customer service with quality client onboarding.
• Participate in assigned People Development and Learning programmes.

Skills

Strong interpersonal skills

Fluency in English

Fluency in Arabic

Education

Diploma or bachelor’s degree in business administration, Finance, Banking or a related major

Job description

Overview

FAB, the UAE’s largest bank and one of the world’s largest and safest institutions, offers an extensive range of tailor-made solutions, and products and services, to provide a customised experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.

Responsibilities

Job Context:

Financials

• Manage portfolio of 700-800 customers comprising of customers primarily non borrowing customers
• Achieve monthly and annual KPI objectives (Portfolio, Revenue, X-sell and Activations)
• Cross sell bank products (New accounts, Assets, Trade, FX and Bancassurance) to increase product penetration across customer portfolio
• Refer and upgrade customers to other units within the segment viz. Sales & Coverage RM
• Ensure penetration in the market through focus on New to Bank referrals from existing customers
• Maintain Daily Sales Reports on business performance for review

Customers

• Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience
• Ensure timely updation of KYC and conduct due diligence
• Ensure thorough knowledge of all products, policies and processes in order to achieve superior client on boarding experience
• Effectively manage current account excess and account conduct management
• To ensure no mis selling to customers by offering products / services transparently as per customer requirements.

Learning & Growth

• Participate in the assigned People Development and Learning & Development programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Unit Manager
• To ensure participation in assigned training, Learning & Development programmes
• Awareness to competition offerings and offer suggestions to line manager to improve product/ processes

Internal Processes

• Ensure strict adherence of prescribed Sales & Compliance processes as per Bank's policies.
• Adherence to governance & controls to proactively identify, manage and minimize/mitigate potential losses
• Adhere to agreed SOP’s across applicable areas
• Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings

Qualifications

• Minimum Qualification: Diploma or bachelor’s degree in business administration, Finance, Banking or a related major field of study is preferred
• Minimum Experience: 1-2 years relevant experience of Banking in customer service / sales / client facing roles. Commercial Banking experience will be an added advantage. Strong interpersonal skills and fluency in English and Arabic