VIP Guest Relations Lead - Hospitality Excellence

Hilton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel brand in Dubai is looking for a Guest Relations Executive to ensure exceptional service for VIP Guests. Responsibilities include managing Guest experiences, resolving complaints, and collaborating with hotel staff to maintain high service standards. Candidates should possess strong interpersonal skills, flexibility, and ideally speak Russian. This position offers various benefits such as a basic salary, housing and transportation allowances, and medical insurance.

Benefits

Basic Salary

Housing Allowance

Transportation Allowance

Vacation ticket entitlement

Medical Insurance

Life Insurance

Qualifications

• Ability to listen and respond to demanding Guest needs.
• Excellent leadership and communication skills.
• Accountable and resilient.
• Commitment to high levels of customer service.

Responsibilities

• Meet, greet and direct Guests.
• Serve as the main contact for VIP Guests.
• Manage, record, and resolve Guest complaints.
• Ensure high levels of customer service.
• Assist with other departments as necessary.

Skills

Listening

Leadership

Interpersonal Skills

Communication Skills

Flexibility

Ability to work under pressure

Russian Speaking

Job description

A leading hotel brand in Dubai is looking for a Guest Relations Executive to ensure exceptional service for VIP Guests. Responsibilities include managing Guest experiences, resolving complaints, and collaborating with hotel staff to maintain high service standards. Candidates should possess strong interpersonal skills, flexibility, and ideally speak Russian. This position offers various benefits such as a basic salary, housing and transportation allowances, and medical insurance.