VIP Guest Relations Concierge | Front Desk Expert

Accor Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai seeks a Guest Relations Associate to manage VIP arrivals, ensure exceptional customer service, and maintain front office operations. Candidates should possess a degree in Hotel Management and ideally have at least 1 year of experience in a similar 5-star environment. The role includes resolving guest complaints, overseeing check-in/out processes, and maintaining high standards of service.

Benefits

Employee benefit card for discounts at Accor worldwide

Learning programs

Career development opportunities

Corporate Social Responsibility initiatives

Qualifications

• Fresher or a minimum of 1 year experience in a similar role in a 5-star hotel.
• Strong knowledge of guest relations and hotel operations.

Responsibilities

• Prepare for daily VIP arrivals with room allocation and amenities.
• Register and process check-in/out for VIP guests.
• Resolve guest complaints and ensure follow-up.
• Maintain cleanliness and organization of the front office area.

Skills

Customer service

Communication

Problem-solving

Teamwork

Education

University Degree in Hotel Management

Job description

A leading hospitality company in Dubai seeks a Guest Relations Associate to manage VIP arrivals, ensure exceptional customer service, and maintain front office operations. Candidates should possess a degree in Hotel Management and ideally have at least 1 year of experience in a similar 5-star environment. The role includes resolving guest complaints, overseeing check-in/out processes, and maintaining high standards of service.