VIP Guest Experience Lead

Hilton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Relations Supervisor to ensure an exceptional experience for VIP guests. Key responsibilities include managing guest needs, resolving complaints, and maintaining exemplary customer service standards at the reception and Executive Lounge. The ideal candidate should have strong leadership skills and a passion for guest services. This role is pivotal in creating remarkable hospitality experiences in Dubai.

Qualifications

• Previous experience in a customer service role is preferred.
• A passion for delivering exceptional guest service.
• High level of IT proficiency.

Responsibilities

• Address needs of VIP guests and inform team members.
• Greet and direct guests in the lobby area.
• Manage feedback and resolve guest complaints promptly.
• Ensure high level of customer service in the reception area.
• Maintain good communication with all hotel areas.

Skills

Listening and responding to guest needs

Leadership skills

Interpersonal skills

Communication skills

Customer service commitment

Ability to work under pressure

Language proficiency (Arabic, Russian, Italian, French)

Job description

A leading global hospitality company is seeking a Guest Relations Supervisor to ensure an exceptional experience for VIP guests. Key responsibilities include managing guest needs, resolving complaints, and maintaining exemplary customer service standards at the reception and Executive Lounge. The ideal candidate should have strong leadership skills and a passion for guest services. This role is pivotal in creating remarkable hospitality experiences in Dubai.