VIP Customer Relations Officer - Russian Speaker

HBS Real Estate; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A real estate firm in Dubai is seeking a Guest Relations Executive to provide exceptional client service. The role involves handling client inquiries, maintaining records, and ensuring a high level of professionalism. Candidates should have at least 2 years of experience in customer service, preferably in luxury sectors. A bachelor's degree and fluency in English and Russian are preferred.

Qualifications

• Minimum 2 years of UAE-based experience in a customer service or client relations role.
• Professional appearance and strong interpersonal skills.
• Experience dealing with high-net-worth individuals (HNWI) is an advantage.

Responsibilities

• Serve as the first point of contact for clients, providing prompt and professional assistance.
• Manage client communications via phone, email, and in person.
• Coordinate with internal departments to ensure smooth service delivery.

Skills

Excellent verbal and written communication

Interpersonal skills

Customer-focused attitude

Attention to detail

Ability to multitask

Education

Bachelor’s degree

Job description

Overview

The Role

We are seeking a polished and proactive Guest Relations Executive to join our team. In this client-facing role, you will play a key part in delivering exceptional service throughout the client journey—ensuring a seamless experience from initial contact to ongoing support—while strictly adhering to our policies on confidentiality and professionalism. As a representative of our brand, you will interact with clients across various channels, address inquiries, resolve concerns, and promote our services with clarity and confidence. A commitment to excellence, discretion, and client satisfaction is essential.

Responsibilities

• Serve as the first point of contact for clients, providing prompt and professional assistance.
• Manage client communications via phone, email, and in person with a high level of service.
• Present and explain company services to new and existing clients clearly and accurately.
• Maintain accurate and up-to-date client records and interaction logs.
• Handle client concerns or complaints with efficiency, empathy, and resolution-focused communication.
• Coordinate with internal departments to ensure smooth service delivery.
• Uphold company policies and maintain strict confidentiality in all client dealings.

Requirements

• Minimum 2 years of UAE-based experience in a customer service or client relations role (required).
• Bachelor’s degree (preferred).
• Excellent verbal and written communication skills in English and Russian preferred.
• Professional appearance and strong interpersonal skills.
• Discreet, reliable, and customer-focused attitude.
• High attention to detail and the ability to multitask in a fast-paced environment.
• Experience dealing with high-net-worth individuals (HNWI) or VIP clients is an advantage.
• Previous experience in luxury sectors such as high-end retail, hospitality, or finance is preferred.

Work Schedule

Monday to Saturday | 9:00 AM – 6:00 PM

About the company

Since 2004, HBS is a specialist in Real Estate, Investment, Business Consulting and Company Incorporation in the UAE. We advise a predominantly international clientele in the real estate investments and business setup in Dubai and the UAE. Composed of an experienced, multilingual team, we offer advise and professional support in the areas of real estate, investment, and service enterprises and entrepreneurs.