Video-Focused Venue Technician

Encore; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

A leading events company in Dubai is seeking an experienced AV Technician to assist with equipment operation and customer service during events. Responsibilities include setup, maintenance, and troubleshooting of audiovisual equipment to ensure flawless event execution. The ideal candidate should have strong communication skills and a technical aptitude. This role emphasizes safety and adherence to regulations.

Qualifications

• Demonstrates basic operational ability with audiovisual equipment.
• Adheres to health and safety regulations and wears appropriate PPE.
• Maintains positive relationships with clients through effective communication.

Responsibilities

• Assist in cleaning, testing, maintaining, and prepping equipment for events.
• Ensure a flawlessly executed event through timely setup and breakdown of equipment.
• Troubleshoot technical issues quickly as they arise.

Skills

Equipment operation

Troubleshooting

Customer service

Job description

Key Job Responsibilities

Equipment Operation

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event

• Drive Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

• Troubleshoot technical issues and resolve problems quickly as they arise.

• Do the Right Thing - Complies with all Company security and safety measures.

• Adhere to health and safety regulations and wear appropriate PPE.

• Report all health and safety issues to the HSE Manager or Project Manager onsite.

• At times the technicians will work as part of a team on larger scale projects.

Customer Service

• Deliver World Class Service - Strives to exceed the expectations and needs of internal and external customers.

• Values People - Maintains a positive relationship with all clients through effective communication.

• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.

• Monitors events and checks in on customers throughout the day.

• Understands and fosters the hotel/venue/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.

• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.

• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.

• See the Bigger Picture - Increases revenue by utilising floor up‑selling techniques.

• Works with clients to finalise invoices.

Disclaimer

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.