Vice President – Digital Product Owner, Digital Channels, Personal Banking

RAKBANK; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading banking institution in Dubai is looking for a Vice President - Digital Product Owner to lead cross-functional squads in delivering customer-centric digital journeys. This role involves executing a transformation roadmap, enhancing customer experiences, and leading an agile team. Candidates should have at least 10 years of experience in product management and digital transformation, with strong leadership capabilities in an agile environment. Competitive compensation and personal development opportunities are offered.

Benefits

Competitive, performance‑linked compensation

Medical coverage for you and your family

Comprehensive life insurance

Inclusive and diverse workplace culture

Career development and fast‑track growth opportunities

Mentorship from industry experts

Qualifications

• Minimum 10 years in product management, digital transformation, or agile delivery.
• Including 5+ years in a senior Product Owner or leadership role within an agile organization.
• Desirable Certifications - CSPO, SAFe PO/PM, Agile/Lean, Design Thinking.

Responsibilities

• Own and execute the CASA Transformation roadmap aligned to business goals.
• Define and prioritize backlogs, craft user stories, and set acceptance criteria.
• Elevate CX through UX/UI‑led journey design and platform optimization.

Skills

Agile Delivery Leadership

End‑to‑End Product Ownership

Backlog & Collaboration Tools

Customer Journey Design

Data‑Driven Decision Making

Cross‑Functional Leadership

Education

Bachelor’s in Finance, Economics, Business or Computer Science

Tools

Jira

Azure DevOps

Confluence

Google Analytics

Power BI

Tableau

Job description

At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting‑edge solutions, and the highest standards of governance.

About the role

RAKBANK is hiring a Vice President - Digital Product Owner, reporting to the Executive Vice President, Head of Digital Channels. You will lead cross‑functional squads across Product, Technology, Risk, Compliance, Operations, and Marketing, delivering customer‑centric digital journeys.

What You’ll Be Doing:

• Own and execute the CASA Transformation roadmap aligned to business goals and customer needs.
• Define and prioritize backlogs, craft user stories, and set acceptance criteria within agile frameworks.
• Elevate CX through UX/UI‑led journey design and platform optimization across digital and staff‑facing channels.
• Enhance channels, features, and capabilities to grow CASA and boost conversion.
• Track KPIs, analytics, and feedback to inform iterative improvements.
• Lead an agile squad (devs, designers, analysts, testers), owning product decisions, sprint planning, and timely, compliant delivery.
• Report progress, risks, and outcomes; champion the customer’s voice via data‑driven insights.
• Partner with Risk and Compliance to meet regulatory requirements and sound risk practices.
• Scan market trends, competitor offerings, and emerging tech to drive personalization and advisory capabilities.
• Deliver sustainable performance: improve originations, shorten time‑to-investment, increase STP, reduce cost‑to‑acquire/serve, and enable cross‑sell/upsell—supporting P&L targets.

What We’re Looking For:

• Education: Bachelor’s in Finance, Economics, Business or Computer Science, Engineering, Information Systems.
• Desirable Certifications - CSPO, SAFe PO/PM, Agile/Lean, Design Thinking.
• Experience: Minimum 10 years in product management, digital transformation, or agile delivery, including 5+ years in a senior Product Owner or leadership role within an agile organization.
• Industry Digital product management in Banking and/or established FinTech.

What’s In It For You:

• Competitive, performance‑linked compensation.
• Medical coverage for you and your family.
• Comprehensive life insurance.
• Inclusive and diverse workplace culture.
• Career development and fast‑track growth opportunities.
• Mentorship from industry experts.

Skills:

• Agile Delivery Leadership: Deep expertise in Scrum, SAFe, and Kanban frameworks to drive agile transformation.
• End‑to‑End Product Ownership: Managing the full product lifecycle from ideation through release and continuous optimization.
• Backlog & Collaboration Tools: Proficient in Jira, Azure DevOps, and Confluence for sprint planning and backlog management.
• Customer Journey Design: Skilled in mapping and optimizing digital experiences for clients and advisors.
• Data‑Driven Decision Making: Advanced use of Google Analytics, Power BI, and Tableau for KPI tracking and behavioral insights.
• Cross‑Functional Leadership: Leading diverse teams to deliver strategic and operational mandates effectively.