VAS and Analytics Sepcialist, Delivery Experience and Payments and Value Added Services

Amazon; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading e-commerce company in Dubai is seeking a VAS Specialist to manage value-added services for logistics partners. This role involves negotiating services, building partnerships, and ensuring smooth delivery processes. The ideal candidate will have advanced SQL skills, strong negotiation experience, and the ability to implement strategies across teams. Join the team to enhance our customer delivery experience.

Qualifications

• 3 years of experience in negotiating and executing business agreements.
• 3 years of experience in product or program management or business development.
• Experience driving roadmap strategies and implementing them.

Responsibilities

• Create and drive Value Added Service concepts.
• Manage strong partnerships and oversee 3rd-party companies.
• Supervise pilot projects for new service launches.

Skills

Advance SQL skills

Business negotiation

Product or program management

Data interpretation and recommendations

Roadmap strategy implementation

Cross-functional team collaboration

Effective email communication

Intermediate Excel skills

Concise writing skills

Tools

Excel

Job description

Our last-mile delivery partners are crucial to our service and we work closely with them to make sure deliveries large and small get to where they need to be. As a VAS Specialist you’ll make sure we have the best relationship possible with our partners. You’ll build connections, help them put processes in place for efficient delivery and smooth out any issues they experience, all with the aim of creating a partnership that’s successful many years.

Key job responsibilities

We are looking for a Value Added Service (VAS) Manager who will be responsible for ensuring that our suite of value added services ranging from legal services to insurance offers and uniforms meets the demands of our customers both internal in Amazon and our Delivery Service Providers (DSPs) on the last mile. This individual, in essence, negotiates services on behalf of our partners to make them successful. This requires the placement of new services as well as an ability to challenge the status quo repeatedly.

Key functions for the role include:

• Create and drive Value Added Service concepts on the basis of customer and market requirements to meet industry standards.
• Develop strong value‑add partnerships and manage 3rd‑party companies.
• Work with in‑country teams to create development plans for new product or service development and execute project plans for the launch of new features incorporating merchandising and promotion strategies.
• Manage pilot projects to test new services and roll out negotiated services across the country continuously improve our service offering.
• Have a thorough understanding of the product category seasonality and continually monitor customer feedback and vendor developments.

A day in the life

You’ll be based at one of our sites. Being on site allows you to stay close to every part of the delivery process and means you have visibility of everything to guide our logistics partners. You’ll look after all elements of our partner relationships from getting the contracts in place to keeping track of performance.

This role is all about clear communication. You’ll be in daily contact with the partners you manage to make sure they have everything they need to carry out deliveries on time.

About the team

Amazon Logistics or AMZL handles last‑mile delivery duties in partnership with third‑party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts.

Qualifications

• Advance SQL skills are mandatory.
• 3 years of developing negotiating and executing business agreements experience.
• 3 years of product or program management or business development.
• Experience interpreting data and making business recommendations.
• Experience driving roadmap strategy and on‑ground implementation navigating across stakeholders.
• Experience working across functional teams and senior stakeholders.
• Effective email writing and communication skills.
• Intermediate Excel and data analysis skills.
• Writing skills influence skills ability to structure an argument to make it brief and complete clear and concise (to the point) communication.

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