Utilities SAP CRM Consultant — ISU & Billing Expert

Bosch Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm is seeking a talented SAP CRM Consultant to optimize customer relationships in the Utilities sector. The role involves designing and configuring SAP CRM 7.0, ensuring integration with SAP ISU, and enhancing customer experience through the Interaction Center. Candidates should have over 5 years of experience in SAP CRM, with a focus on Utilities and strong knowledge of relevant SAP processes. This is a full-time position based in Dubai.

Qualifications

• Over 5 years of experience in SAP CRM, with at least 3 years in Utilities sector (ISU).
• Experience with SAP CRM Service, Interaction Center (IC), Contract Management.
• Knowledge of SAP ISU processes such as billing and contract accounting (FICA).
• Hands-on experience with BDocs, IDOCs, RFCs, and Web Services.

Responsibilities

• Design and configure SAP CRM 7.0 for key modules within the Utilities sector.
• Ensure seamless integration with SAP ISU optimizing essential processes.
• Enhance customer experience through effective implementation of CRM functionalities.
• Collaborate with business teams to optimize Billing and Contract Management processes.
• Provide post-go-live support and training to end-users.

Skills

SAP CRM

Customer Service

Integration with SAP ISU

Process Optimization

Configuration of SAP Modules

Education

Bachelor's or Master's degree in Computer Science, IT, or related field

Job description

A leading technology firm is seeking a talented SAP CRM Consultant to optimize customer relationships in the Utilities sector. The role involves designing and configuring SAP CRM 7.0, ensuring integration with SAP ISU, and enhancing customer experience through the Interaction Center. Candidates should have over 5 years of experience in SAP CRM, with a focus on Utilities and strong knowledge of relevant SAP processes. This is a full-time position based in Dubai.