User Experience & IT Support Specialist

Info Resume Edge; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A dynamic opportunity for an End User Representative with a leading company that values customer feedback and clear communication. The representative will bridge the gap between end users and internal support teams while ensuring high levels of satisfaction through effective issue resolution and user documentation. Ideal candidates will possess a customer-focused attitude and strong communication skills, supported by technical understanding.

Qualifications

• 1-3 years of experience in customer service or helpdesk roles.
• Ability to multitask and manage time effectively.
• Basic understanding of IT infrastructure and software.

Responsibilities

• Act as the primary liaison between end users and IT departments.
• Receive and triage service requests reported by users.
• Gather feedback on system usability and satisfaction.

Skills

Customer-oriented mindset

Strong verbal and written communication skills

Problem-solving

Technical aptitude

Education

Bachelor's degree in Information Technology

Bachelor's degree in Communications

Bachelor's degree in Business

Tools

ServiceNow

Zendesk

Jira

Job description

A dynamic opportunity for an End User Representative with a leading company that values customer feedback and clear communication. The representative will bridge the gap between end users and internal support teams while ensuring high levels of satisfaction through effective issue resolution and user documentation. Ideal candidates will possess a customer-focused attitude and strong communication skills, supported by technical understanding.