Urban Company - Category Manager/ Senior Manager - UAE Market

Urbancompany; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading home services platform in Dubai is seeking a Category Manager to maximize sales and profitability. The role involves onboarding service aggregators, maintaining service quality, and problem-solving. Candidates should have strong SQL skills and a go-getter attitude, with 3-5 years of relevant experience. Join a dynamic team and contribute to transforming the home services industry with competitive compensation.

Benefits

Competitive compensation package

Hands-on experience in hyperlocal marketing

Part of a mission-driven organization

Qualifications

• 3-5 years of experience in a comparable role.
• Ability to manage teams would be beneficial.

Responsibilities

• Maintain high NPS for existing services.
• Identify and onboard service aggregators.
• Problem-solve at the grass-root level.
• Improve partner side economics and happiness.

Skills

Strong SQL and data analysis/insights skill

Go-getter attitude

Strong ability to communicate

Job description

About the role

At Urban Company, a Category Manager / Senior Manager role is to maximize sales and profitability in their respective categories by working one or more work streams such as quality, supply, growth and innovation. The role is dynamic and requires a combination of analytical, strategic, and interpersonal skills to effectively manage and grow their product category within the organization. We are looking for folks with a high degree of ownership, bias‑for‑action, passion and ability to go above and beyond.

Key Responsibilities

• Quality Building: Maintain very high NPS as per industry standards of existing services along with all the new planned additions to the portfolio. With a very diverse supply w.r.t. nationality and skillset, the categories have always been open to crazy problem solving and innovation when it comes to ensuring that the right set of supply is onboarded with adequate training. Work with trainers to shape training modules, build training infra to drive quality improvement.
• Supply Building: Identify and onboard service aggregators in the category – involve meeting many of them and plenty of fieldwork.
• Problem Solving: Problem‑solve at the grass‑root level. Self‑ideate and innovate solutions to the problems at hand.
• Hustle: Significant ability to hustle and desire to get their hands dirty. Deep dive into each problem, understand and improve the key drivers of the business.
• Partner Relationship: Continuously work to improve partner side economics and happiness of our professionals. Accountable for building a loyal base of professionals with a very high affinity to UC as a platform.

What we'll need

• Strong SQL and data analysis/insights skill
• Go‑getter attitude and ability to be hands‑on
• Strong ability to communicate and work collaboratively with others. Experience of managing teams/people would be a plus.
• 3‑5 years of experience

Why Join Us

• Be part of a dynamic team driving growth in one of Urban Company's most important markets.
• Enjoy a competitive compensation package.
• Gain hands‑on experience in hyperlocal marketing and field sales with a leading global brand.
• Contribute to a mission‑driven organization that is transforming the home services industry.