Universal Banker

Abu Dhabi Islamic Bank; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading bank in the UAE is seeking a Universal Banker to provide exceptional customer service and support. This role involves addressing customer inquiries, identifying needs, and offering relevant products. Ideal candidates will possess a strong understanding of banking products, UAE regulations, and excellent communication skills. Experience in customer service is essential, and a commitment to meeting customer expectations is crucial.

Qualifications

• Knowledge of ADIB’s Retail & Institutional Banking products & services.
• Knowledge of UAE banking practices, regulations & risks.
• Thorough knowledge of regulations issued by Central Bank of UAE.

Responsibilities

• Respond to customer inquiries and resolve issues effectively.
• Identify customer needs and offer relevant products and services.
• Provide prompt service to walk-in customers.

Skills

Customer service

Problem-solving

Sales skills

Communication skills

Computer skills

Job description

Universal Banker

Location: RB- Dubai Region

Role Purpose

Customer Support Specialist role focuses on providing exceptional customer service, identifying and meeting customer needs, and contributing to the overall success of ADIB Branch. This role is a combination between Helpdesk & CRO under Branch development concept.

Key Accountabilities of the Role

• Respond to customer inquiries, concerns and resolve issues effectively & efficiently.
• Proactively identify customer needs and proactively offer relevant products and services.
• Provide prompt and efficient service to all walk-in customers.

Products & Services

Finance

• Liability Onboarding
• Covered Card

Services

• Debit Card Inquiries
• Accounts General Inquiries
• Sending SMS to customer
• Police Letter – Returned Cheques
• Dispute Services
• Standing order Setup/Cancellation/Amendment
• Funds Transfer/Telex Transfer
• Installment Postponement
• Certificate Issuance
• E-Statement Issuance
• Returned Cheque Services (Receive, Deliver, and send to CCU)
• Debit Card & CHQ Book Services (Receive, Deliver , and Destruct)

Additional Responsibilities

1. Asset Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately.
2. Perform any other responsibilities entrusted by Branch management from time to time.

Specialist Skills & Technical Knowledge Required

1. Knowledge of ADIB’s Retail & Institutional Banking products & services.
2. Knowledge of ADIB’s Operational Policies & Procedures.
3. Knowledge of UAE banking practices, regulations & risks.
4. Thorough knowledge of all regulations issued by Central Bank of UAE.
5. Fair knowledge of service standards.
6. Knowledge of cross sales.
7. Computer skills.