Universal Banker

Mashreq; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading bank in the UAE is seeking a Banking Associate to manage non-financial transactions with a keen focus on customer service and sales. The role requires thorough knowledge of retail banking products, along with the ability to effectively handle customer complaints and educate clients on digital banking solutions. The ideal candidate should have 2-3 years of branch banking experience and preference will be given to those with UAE banking experience.

Qualifications

• Thorough knowledge of retail banking products, processes, services, and policies.
• 2-3 years of branch banking experience is required.
• Preferred candidate must have a minimum of 2 years UAE banking experience.

Responsibilities

• Manage customer expectations for each interaction.
• Minimize customer attrition and service application rejections.
• Acquire customers through sales and maintain appointments.
• Take ownership of and resolve customer complaints.
• Educate customers about bank channels and digital technologies.

Skills

Retail Banking knowledge

Customer service skills

Sales capabilities

Education

University Graduate

Job description

Job Purpose

To perform and handle all Non financial transactions in risk free manner while maintaining the set service standards at all times. Primary responsibility will be also to operate in the new Model of the Branches & cater to Sales, Service & Transaction support to the existing and NTB customers.

Key result Areas

• Strive towards managing customer expectation for each interaction.
• Minimize customer attrition and reduce liability & service application rejections.
• Customer acquisition through sales to walk-ins and through tracking the activities viz. Contacts to Appointments kept and Appointment kept to Sales.
• Take ownership of customer complaints and take them to resolution.
• Introduce & educate customers on the use of Bank alternative Channels & new digital technologies.

UBO will be responsible for the achievement of KPI’s on personal Banking Products as well as cross selling other segment Products.

Knowledge, Skills and Experience

• Thorough knowledge of Retail Banking products, processes services and policies. Banking
• University Graduate with 2-3 years of Branch Banking experience.
• Candidate must between the age group of 23-30 years.
• Preferred candidate must have UAE banking experience a minimum of 2 years