Unified Communications Engineer - Contact Center Specialist

Intertec Softwares; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions provider in Dubai is seeking a Unified Communications Support Engineer. You will optimize and support Unified Communication systems, provide guidance to end-users, and develop tailored solutions. The ideal candidate will have over 4 years of experience in Unified Communication support, proficiency with Cisco IPT and Mitel software, and strong analytical skills. Certification in Cisco or NICE CXone is preferred.

Qualifications

• At least 4 years of experience in support operations of Unified Communication solutions.
• Certified in any of Cisco Collaboration/Contact Center or NICE CXone (preferably both).
• Preferred to have ITIL Foundation certification.

Responsibilities

• Optimize, enhance, implement, support, troubleshoot and document Unified Communication network solutions.
• Provide technical support to end-users on Cisco IPT, Mitel IPT, NICE CXone solutions.
• Analyze and develop customized solutions based on business requirements.
• Implement new omnichannel call center setups on NICE CXone.

Skills

Telephony knowledge

Contact Center solutions

Problem-solving skills

Analytical skills

Data and Voice Networking

Teamwork

Communication skills

Education

Bachelors degree in Computer Science, Information Technology or related field

Job description

A technology solutions provider in Dubai is seeking a Unified Communications Support Engineer. You will optimize and support Unified Communication systems, provide guidance to end-users, and develop tailored solutions. The ideal candidate will have over 4 years of experience in Unified Communication support, proficiency with Cisco IPT and Mitel software, and strong analytical skills. Certification in Cisco or NICE CXone is preferred.