Ultra-Luxury Guest Experience Supervisor

Dorchester Hotel Ltd.; Dubai; On-site; AED 220,345 - 293,793; Full time

Benefits offered by this job

Competitive Salary Package

Complimentary stays with breakfast

50% off at sister hotels

Private Medical Insurance

Life Insurance

Company Accommodation

Transportation from work

Uniform with complimentary laundry

Job summary

Dorchester Hotel Ltd. is seeking a Guest Experience Supervisor for AVA at Palm Jumeirah in Dubai. This role demands a passionate professional to elevate resident interactions and uphold our ultra-luxury standards.

The ideal candidate will have a background in luxury guest relations, exceptional communication skills, and a warm presence that residents trust. Responsibilities include supervising the front-of-house team and building genuine relationships with residents, ensuring their preferences are catered to.

Qualifications

• Experience in luxury guest relations or front office operations in a 5-star hotel.
• Proven ability to supervise or lead front-of-house teams.
• Strong communication skills, discretion, and personal integrity.

Responsibilities

• Serve as the primary contact for residents, building trusted relationships.
• Supervise front-of-house experience for ultra-luxury standards.
• Ensure compliance with health, safety, and privacy requirements.

Skills

Luxury guest relations

Front office operations

Communication skills

Organizational agility

Emotional intelligence

Cultural awareness

Job description

Dorchester Hotel Ltd. is seeking a Guest Experience Supervisor for AVA at Palm Jumeirah in Dubai. This role demands a passionate professional to elevate resident interactions and uphold our ultra-luxury standards.

The ideal candidate will have a background in luxury guest relations, exceptional communication skills, and a warm presence that residents trust. Responsibilities include supervising the front-of-house team and building genuine relationships with residents, ensuring their preferences are catered to.