UK Retention Desk

Complyxpert (PTY) Ltd; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading CFD trading company in Dubai seeks a UK Retention Desk Agent to manage high-value client relationships and drive engagement. The role involves client retention, effective communication, and expertise in trading. Candidates must have at least 1 year of experience in Forex or online trading sales and be fluent in English. A competitive salary of $1,500 – $3,000 plus commissions is offered.

Qualifications

• Minimum 1 year experience in Forex or Online Trading.
• Proven experience with high-value clients.
• Excellent communication skills; fluent in English.

Responsibilities

• Maintain strong relationships with high-value clients.
• Drive client loyalty and satisfaction.
• Utilize trading knowledge to guide clients.

Skills

Forex knowledge

Client management

Sales communication

Problem-solving skills

Tools

CRM systems

Job description

We are a leading CFD trading company, providing world‑class trading solutions to clients globally. Our mission is to empower traders with advanced technology, education, and access to financial markets.

Role Overview

As a UK Retention Desk Agent, you will manage client relationships within the UK market, focusing on client engagement, retention, and business development. This role requires proactive relationship building and high professionalism.

Key Duties and Responsibilities

• Client Relationship Management: Maintain strong and long‑lasting relationships with high‑value clients by understanding their needs, handling objections, and providing effective solutions.
• Retention and Engagement: Drive client loyalty and satisfaction by ensuring consistent engagement, resolving concerns quickly, and providing added value to clients through upselling and cross‑selling strategies.
• Lead Management: Work with company‑provided leads (no personal client book required) to maximize opportunities and grow client deposits.
• Trading Expertise: Utilize your knowledge of Forex, trading platforms, and client psychology to guide and educate clients on trading opportunities, ensuring they make informed decisions.
• Target Achievement: Consistently meet and exceed retention and deposit targets while contributing to the overall success of the retention desk team.
• Communication: Conduct professional, fluent, and persuasive conversations in English to build trust, encourage deposits, and ensure long‑term client satisfaction.
• Collaboration: Work closely with sales, support, and management teams to maximize retention strategies, improve processes, and achieve business goals.
• Market Awareness: Stay up to date with financial market trends, competitor offerings, and industry developments to provide clients with relevant and timely insights.
• Performance Reporting: Accurately track client interactions, deposits, and performance metrics, preparing reports for management as required.
• Problem Solving: Address client concerns effectively, elevate issues when necessary, and collaborate with team members to resolve challenges promptly.

Location

Dubai (Full‑Time, Onsite)

Salary Range

USD $1,500 – $3,000 per month + attractive commissions.

Preferred Nationalities

Eastern, Central, Western European, British, or American.

Qualifications and Skills

• Minimum 1 year experience in Forex or Online Trading in Sales, Account Management, Retentions, or Business Development.
• Proven experience in managing high‑value clients and driving significant deposit volumes.
• Strong knowledge of trading platforms, client psychology, and retention tools.
• Excellent communication and persuasion skills; fluent in English (additional European languages are advantageous).
• Results‑driven, proactive, and target‑oriented with the ability to perform under pressure.
• Strong interpersonal skills with the ability to build trust and rapport with clients.
• Analytical thinker with problem‑solving skills and the ability to adapt to client needs.
• Resilient and adaptable in a fast‑paced, high‑performance environment.
• Time management and organizational skills with strong attention to detail.
• Knowledge of CRM systems and sales tracking tools will be advantageous.