UAEN - Customer Service Coordinator

Majid Al Futtaim; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading real estate company in Dubai is seeking a Customer Service Coordinator to manage the Customer Service Information Desk. The role includes ensuring smooth operations, assisting customers, and handling complaints effectively. Candidates should have a high school diploma and at least 2 years of customer service experience, preferably in GCC. Join a vibrant team dedicated to providing unforgettable customer experiences.

Benefits

Friendly work environment

Diverse team of over 45,000 colleagues

Qualifications

• 2+ years’ work experience in Customer Service in a shopping centre or luxury hotel in GCC or abroad.

Responsibilities

• Support execution and delivery of customer service program.
• Ensure operations of Customer Service Information Desk.
• Assist customers with directions and information.
• Handle customer complaints professionally.
• Execute Gift Card program in assigned locations.

Skills

Customer service

Communication

Problem-solving

Education

High school diploma or equivalent

Job description

Overview

JOB TITLE
Customer Service Coordinator | Asset Management Business Unit | Majid Al Futtaim Properties

The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.

Responsibil ities

• Maintain up to date knowledge of the AMBU operating assets (shopping centre’s) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.
• Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.
• Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned.
• Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed Service Level Agreement.
• Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures.

Qualifications

• High school diploma or equivalent required
• 2+ years’ work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.

Benefits

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.