UAE Senior Consultant - Customer Experience Service Designer

Sia; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading consulting firm in Abu Dhabi is seeking a Senior Consultant for Customer Experience and Service Design. This role involves contributing to complex projects, leading teams, and developing client processes. Candidates should have 4-6 years of consulting experience, advanced proficiency in relevant fields, and fluency in English and Arabic.

Benefits

Competitive salary and benefits package

Tailored career advocacy program

Continuous growth opportunities

Qualifications

• 4-6 years of consulting experience or related sector experience.
• Advanced proficiency in management consulting areas.
• Business proficiency in English and Arabic.

Responsibilities

• Contribute to various work streams within complex projects.
• Conduct high-level analyses and develop action plans.
• Supervise and mentor junior team members.

Skills

Customer Service

Project Management

Analytical Skills

Interpersonal Skills

Communication

Education

Bachelor's or Master's degree

Job description

Sia Partners Middle East is looking to grow its team in Abu Dhabi with resources experienced in topics related to customer experience and service design. The expected resource(s) should have demonstratable knowledge and experience in tools and practices related to this topic and have the ability to participate in a team to design client processes (B2B and B2C) and support in enhancing the culture towards customer excellence. The resource will be expected to work alongside our local and international resources to further identify suitable tools and practices in order to further strengthen our offering and capabilities in the region on these and similar topics.

Our Senior Consultant for Customer Experience and Service Design will play a pivotal role in supporting the delivery of project engagements gotomarket activities and targeted initiatives within our Middle East team. Operating across various sectors they engage in designated sector and knowledgebased topics ensuring diligent monitoring and of services that generate value to our clients and ecosystem.

You will be part of a multidisciplinary team engaging in a wide range of engagements :

Contribute to various work streams within complex projects ensuring regular progress updates and strategic alignment with client goals.

Conduct highlevel analyses and develop comprehensive action plans.

Lead meetings effectively to drive strategic decisionmaking.

Proactively identify track and qualify new business opportunities. Independently draft significant sections of business proposals contributing to the teams growth objectives.

Supervise and mentor junior team members ensuring their ongoing professional development and significant contribution to project deliverables.

Additionally you will contribute to the internal life of the firm through various initiatives :

Developing or enhancing our offerings through training sessions and working groups.

Contributing to our publication policy through articles studies and press releases.

Expanding new business activities by responding to tenders and drafting commercial proposals.

Qualifications

To qualify you must have

Bachelors or masters degree from a toptier university in Engineering Business Administration Finance Economics Design Communications or other relevant fields.

Business proficiency in English and Arabic (written and spoken) is mandatory.

46 years of consulting experience or in a sector related to our activities with a focus on client management and project management.

Advanced proficiency in any of our core management consulting areas as well as our digital and / or design and marketing services.

Advanced proficiency in any of our sectorbased focus areas.

Proficiency in project management and stakeholder engagement.

Enhanced interpersonal skills capable of fostering client relationships and collaborating effectively with diverse teams.

Excellent communication and presentation skills with the capability to inspire the decisions of executives and stakeholders.

Strong analytical skills capable of leading analytical projects and interpreting complex data sets. Ability to extract insights and implications from data sets collections.

Additional Information

Joining Sia Partners means integrating into a globally recognized firm that fosters personal growth through our unique Sia Village concept which promotes a communitydriven culture reinforced by values of Excellence Entrepreneurship Innovation Teamwork Care & Support and Employee Wellbeing ensuring a fulfilling career path.

What a career at Sia Partners offer you

Competitive compensation : an competitive salary and benefits package benchmarked against the market to ensure the most competitive offers.

Entrepreneurial spirit : Join us on an entrepreneurial journey that not only fosters innovation but also empowers you to drive your own success. Dive into a culture where your ideas shape the future.

Tailored career advocacy program : Receive dedicated support designed to help you achieve your professional aspirations. Our program pairs you with mentors who provide actionable feedback ensuring continuous progress and success in your career path.

Continuous growth : Engage with ongoing opportunities for learning and development particularly in new and emerging topics. Stay ahead of the curve by continually advancing your knowledge and skills.

Our Commitment to Diversity

Sia Partners is an equal opportunity employer. All aspects of employment including hiring promotion remuneration or discipline are based solely on performance competence conduct or business needs.

To learn more about our mission values and business sectors please visit our website.

Remote Work : No

Employment Type : Fulltime

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Experience : years

Vacancy : 1