UAE Government Receivables Specialist (O2C)

Hilton; Ras Al Khaimah; On-site; AED 90,000 - 150,000; Full time

Benefits offered by this job

Travel perks

Paid parental leave

Crisis concierge

Mental health resources

Job summary

Hilton in Ras Al Khaimah seeks an Order to Cash Specialist to manage receivables from UAE government entities, maintain accurate AR records, and collaborate with hotel teams. You will drive collections, resolve disputes, and ensure timely payments while upholding Hilton standards.

Responsibilities include invoicing support, statements of account, and effective follow‑up with government counterparts. Fluency in English and Arabic is required.

Qualifications

• Minimum 2 years’ experience in Order to Cash, Credit Control or Accounts Receivable with strong exposure to collections.
• Experience working with UAE government entities, with the ability to navigate regulatory environments, approval processes, and payment cycles effectively.
• Demonstrated ability to build and maintain effective working relationships, engaging confidently and professionally to support collection outcomes.
• Strong communication skills (written and verbal), with the ability to adapt approach to different stakeholders and organizational levels.
• Proven track record of managing payment delays and driving resolution through consistent follow‑up, problem solving, and persistence.
• Ability to understand customer‑specific requirements and adjust approach to support successful collections.
• Highly organized, proactive, and comfortable working to tight deadlines, with strong attention to detail.
• Ability to collaborate effectively with internal teams and maintain alignment on collection priorities.
• Fluent in English and Arabic.

Responsibilities

• Manage end‑to‑end credit control activities for assigned government accounts.
• Drive collections through persistent and structured follow‑up with government counterparts.
• Navigate government structures, approval layers and payment processes to progress outstanding balances.
• Identify points of contact and build relationships to support follow‑up and resolution.
• Prepare statements of account and use them to support discussions and drive payment commitments.
• Ensure accuracy of AR subledger, ageing reports, and supporting documentation.
• Take ownership of issues and delays, applying problem‑solving to move forward.
• Provide invoicing and payment posting support during leave or peak periods.
• Uphold Hilton’s standards of customer care, service efficiency, and financial control.

Skills

Order to Cash

Credit Control

Accounts Receivable

UAE government entities

Communication skills

Arabic

English

Problem solving

Attention to detail

Multitasking

Education

High school diploma

Finance/Accounting degree (advantage)

Job description

Hilton in Ras Al Khaimah seeks an Order to Cash Specialist to manage receivables from UAE government entities, maintain accurate AR records, and collaborate with hotel teams. You will drive collections, resolve disputes, and ensure timely payments while upholding Hilton standards.

Responsibilities include invoicing support, statements of account, and effective follow‑up with government counterparts. Fluency in English and Arabic is required.