UAE - Customer Service Executive

International Sourcing and Supply Ghana Limited; Fujairah City; On-site; AED 120,000 - 200,000; Full time

Job summary

A global shipping services provider is seeking a Customer Service Executive in Fujairah, UAE. The role focuses on managing customer relations and delivering excellent service through effective communication and problem-solving. Ideal candidates should have a strong understanding of port operations, shipping agency experience, and leadership abilities. Competitive salary and benefits offered.

Benefits

Competitive salary package

Premium medical health insurance coverage

Career growth opportunities

Value Award celebration events

Qualifications

• Good understanding of port agency operations from enquiry stage.
• Shipping agency experience with strong process application.
• Five years of port operations and agency services knowledge.

Responsibilities

• Manage incoming phone calls and inquiries to meet KPIs.
• Coordinate customer complaints and provide timely solutions.
• Adhere to Quality Management Systems and safety standards.

Skills

Understanding of port agency operations

Communication skills

Leadership skills

Decision-making abilities

Proficiency in MS Office

Job description

Who We Are:

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this through our worldwide infrastructure and local expertise, leveraging a global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

Role Summary:

The Customer Service Executive role will be responsible for achieving and maintaining excellent customer satisfaction.

Contract: Permanent

Location: Fujairah, UAE (On‑Site)

Key Responsibilities:

• Manage incoming phone calls and enquiries that must be attended within set KPIs.
• Prepare and provide accurate, valid, and complete information about the ME ports along with quoted PDAs when required.
• Coordinate customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure suitable resolution.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Identify and assess customers’ needs to ensure satisfaction.
• Follow communication procedures and guidelines.
• Prepare reports by collecting and analysing customer information.
• Adhere to Quality Management Systems and Health, Safety and Environment standards to ensure safety, quality, and environmental compliance across the department.

Candidate Requirements:

• Good understanding of port agency operations from enquiry stage through to presenting the FDA.
• Very strong in understanding processes and applying them to everyday work.
• Local Middle East Port knowledge.
• Shipping Agency Experience.
• Shipping Terms knowledge.
• Excellent Business Acumen.
• Excellent Strategic Thinking Abilities.
• Good communication and interpersonal relationship skills in managing people, planning, organizing, and supervising.
• Excellent Leadership skills.
• Excellent Decision‑Making Abilities.
• Proven administrative and numerate skills, with initiative to solve day‑to‑day problems professionally.
• Good marketing ability and proven skills in identifying potential business opportunities.
• Good understanding of port operations and port agency services (more than 5 years).
• Proficiency in MS Office applications and related internal systems.

You Will Receive:

• A place to grow your career – we’ll help you set big goals and exceed them.
• Competitive salary package.
• Premium medical health insurance coverage.
• Work with talented, committed, and supportive teammates.
• Value Award celebration events.

Why Inchcape Shipping Services?

We believe in building a diverse and high‑performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. Your unique experiences, skills, and passions will help you build a rich and rewarding career in our dynamic industry.

Global Perspective – we connect the world and see the bigger picture.

The Power of People – we rely on the strength of local agent knowledge and relationships.

Progress – we adopt new thinking and push for positive change in our industry.

Inchcape is an Equal Opportunities Employer – equality, diversity, and inclusion are at the heart of everything we do.

Appointment to this role will be subject to satisfactory references and possession of valid Right to Work documentation depending upon your geographical location.

To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.