Turkish-Speaking Escalation Specialist

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading eCommerce firm is seeking a Turkish-speaking EPS associate. The role involves resolving seller escalations, identifying process gaps, and collaborating across teams to improve seller experience. Candidates should have strong analytical skills and at least 3 years of experience in eCommerce. Excellent communication in English is essential. This position is based in Dubai, UAE and works in a dynamic environment.

Qualifications

• 3 years of process improvement experience in eCommerce.
• At least 1 year of Program and/or Project Management experience.
• Creative, with initiative and can advocate on behalf of the customer.

Responsibilities

• Resolve complex issues directly raised by Seller escalations.
• Proactively identify process gaps impacting Seller.
• Collaborate with partner teams for escalations resolution.
• Support account managers to ensure sellers appeals are addressed within SLAs.

Skills

Fluency in Turkish

Excellent written and oral communication (English)

Strong analytical skills including Microsoft Excel

Customer-focused

Ability to thrive in an ambiguous environment

Education

BA/BS degree or equivalent experience

Job description

A leading eCommerce firm is seeking a Turkish-speaking EPS associate. The role involves resolving seller escalations, identifying process gaps, and collaborating across teams to improve seller experience. Candidates should have strong analytical skills and at least 3 years of experience in eCommerce. Excellent communication in English is essential. This position is based in Dubai, UAE and works in a dynamic environment.