Training Manager

Azizi Group; Dubai; On-site; AED 80,000 - 110,000; Full time

Job summary

A leading Dubai-based developer is looking for a Training Specialist to design and deliver training materials and sessions. Candidates should have a minimum of 2 years of experience in training, preferably in telesales or collections. Proficiency in Learning Management Systems, PowerPoint, and other tools is essential. The role involves creating customized training programs and evaluating their effectiveness, contributing to the development of a skilled workforce in the company.

Qualifications

• Minimum of 2 years of experience in a training role.
• Previous experience in telesales or collections is preferred.
• Experience in the real estate industry is a plus.
• Familiarity with Learning Management Systems (LMS) and online learning environments is required.
• Proficiency with PowerPoint, LMS platforms, Excel, Canva, Kahoot.

Responsibilities

• Design and develop engaging comprehensive training materials for various teams.
• Deliver both in-person and virtual training sessions to new hires and existing staff.
• Collaborate with department managers to identify specific training needs.
• Monitor and assess employee adherence to training materials and best practices.
• Create customized training programs based on department needs.
• Design methods to evaluate the effectiveness of training sessions.
• Maintain detailed records of training sessions and employee progress.
• Develop e-learning modules to enhance remote training options.

Job description

Overview

We are Azizi a leading Dubai-based developer and a passionate team of people driven by the goal of crafting beautiful homes for people living in the UAE. Our portfolio spans across Dubai’s prime residential and commercial destinations showcasing our commitment to transparency, customer centricity, quality, integrity and adding value through a construction-driven approach.

Responsibilities

• Design and develop engaging comprehensive training materials for various teams including CRM, collections, telesales, customer service and documentation departments.
• Deliver both in-person and virtual training sessions to new hires and existing staff to enhance their skills and product knowledge.
• Collaborate with department managers and team leads to identify specific training needs based on performance metrics and business goals, conducting regular training needs assessments to ensure alignment with evolving objectives.
• Monitor and assess employee adherence to best practices, training materials and company protocols, providing feedback and recommendations for improvement.
• Create customized training programs for different departments such as CRM, collections, telesales, customer service and documentation based on their unique needs and objectives.
• Design and implement methods to evaluate the effectiveness of training sessions including feedback surveys, performance reviews and assessments.
• Maintain detailed records of training sessions, employee progress and feedback for management, providing reports on training outcomes and areas for future focus offering insights to improve overall performance.
• Develop e-learning modules or simulations to enhance remote training options and ensure a wider reach.
• Create tools or resources such as guides, FAQs and process cheat sheets helping them be more effective.

Qualifications

• Minimum of 2 years of experience in a training role.
• Previous experience in telesales or collections is preferred.
• Experience in the real estate industry is a plus.
• Familiarity with Learning Management Systems (LMS) and online learning environments is required.
• Proficiency with PowerPoint, LMS platforms, Excel, Canva, Kahoot.