Trainee Consultant - UAE

People Perfect; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading IT service provider in Dubai is seeking a Service Desk Support professional to assist with IT issues such as password resets and mailbox creation. The role requires a Bachelor's degree in IT and 2-4 years of experience in IT support, providing hands-on exposure to Active Directory and Azure. This position focuses on delivering excellent service quality and following ITIL processes.

Qualifications

• 2 - 4 years of experience in IT support.
• Familiarity with AD, Entra ID, and Azure is beneficial.

Responsibilities

• Log and update tickets accurately in ITSM tool.
• Resolve basic L1 issues such as password resets.
• Ensure timely response and seek assistance when needed.

Skills

IT Support skills

Education

Bachelors in IT or Relevant Field

Job description

Job Description : Service Desk Support

• Log and update tickets accurately in ITSM tool under supervision.
• Resolve basic L1 issues (password resets, O365 mailbox creation, Teams setup).
• Ensure timely response and seek assistance from senior consultants when required.

Technical Exposure & Hands-on Learning

• Gain practical exposure to AD, Entra ID, Azure basics, and collaboration tools.
• Execute guided tasks by following SOPs and standard change processes.
• Participate in lab exercises and shadow projects to build capability.

Process Adherence & Documentation

• Follow ITIL-based processes for incident logging and request management.
• Draft knowledge base articles or SOPs under supervision.
• Ensure escalation protocols are followed to maintain compliance.

Service Delivery & Professional Conduct

• Contribute to overall service quality under guidance of consultants.
• Display professionalism in communication with users and colleagues.
• Support team initiatives and maintain accountability for assigned tasks.

Qualification & Experience

• Bachelors in IT or Relevant Field
• 2 - 4 year of experience
• IT Support skill required

Location : Dubai