Trading Platform Support Analyst

CMC Markets; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

A financial services company in Dubai is seeking a Trading Platform Support Engineer to assist in technical onboarding, develop stakeholder relationships, and manage system configurations. Ideal candidates will have experience in business process changes and supporting institutional electronic trading. Strong communication and analytical skills are essential for providing a high-quality service.

Qualifications

• Experience managing business process change and technology implementation projects.
• Knowledge of the Institutional derivatives business area preferable.
• Relevant experience supporting Institutional electronic trading business.

Responsibilities

• Support technical onboarding of clients and user acceptance testing.
• Understand institutional requirements and liaise with relevant departments.
• Maintain and monitor system configurations of the Institutional application stack.
• Develop relationships with key business stakeholders.

Skills

Business process change management

Institutional derivatives knowledge

Institutional electronic trading support

Web Services/API platform experience

FIX understanding

Interest in financial markets

Strong relationship building

Client service focus

Communication skills

Analytical skills

Attention to detail

Job description

WehaveanexcitingopportunityforaTrading Platform Support EngineertojoinourteaminDubai.

Key Responsibilities

• Work closely with the CMCConnect Team to globally support the technical onboarding of new clients, user acceptance testing and the launch of new processes, technology and products
• Understand Institutional requirements from internal and external stakeholders. Liaise with IT and other relevant departments as required to stand & rollout through the development lifecycle
• On-going maintenance and monitoring of all relevant system configurations and back-office elements of the Institutional application stack
• Develop internal and external relationships with key business stakeholders – to include all aspects of the end-to-end process of clients connecting to the CMCConnect technology stack, from the client through to CMC’s internal Networks Team and any third-party technology intermediaries such as MT4/5 Bridges as well as ECNs
• Contribute to Institutional IT and product strategy, planning, development and delivery pipeline
• Develop a good knowledge of the activities, revenue types and turnover remuneration of Institutional to support decision making and prioritisation
• Assist with the implementation of business controls around client setup and management
• Work closely with the Business Operations team whilst carrying out daily Institutional tasks
• Maintain personal / professional development to meet the changing demand of the role, including all relevant regulatory and legislative training
• When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high-quality service that presents a professional and positive image of CMC Markets
• Take all reasonable steps to ensure appropriate confidentiality
• Undertakes such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this role

KEYSKILLSANDEXPERIENCE

• Experience managing business process change and technology implementation projects
• Knowledge of the Institutional derivatives business area preferable
• Relevant experience supporting Institutional electronic trading business
• Experience in Web Services/API platform
• Excellent understanding of FIX desirable
• Established interest and awareness of financial markets
• Ability to build solid working relationships with key stakeholders internal and externally
• Commercially and strategically minded with a strong focus on client service
• Strong verbal and written communication skills as well as interpersonal skills
• Ability to work and deliver on own initiative and to deadlines
• Strong analytical and reporting skills
• Excellent attention to detail

CMCMarketsisanequalopportunitiesemployerandpositivelyencouragesapplicationsfromsuitablyqualifiedandeligiblecandidatesregardlessofgender,sexualorientation,maritalorcivilpartnerstatus,genderreassignment,race,colour,nationality,ethnicornationalorigin,religionorbelief,disabilityorage