Trading Platform Support Analyst

CMC Markets; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A financial services company in Dubai is seeking a Trading Platform Support Engineer to provide technical support for their trading services. The successful candidate will manage the onboarding of new clients, ensure system configurations are maintained, and develop relationships with key stakeholders. Ideal candidates have experience in electronic trading and strong communication skills. This role offers opportunities for professional development in a fast-paced environment.

Qualifications

• Experience managing business process change and technology implementation projects.
• Relevant experience supporting institutional electronic trading business.
• Strong analytical and reporting skills.

Responsibilities

• Support technical onboarding of new clients and user acceptance testing.
• Liaise with IT and relevant departments for rollout.
• Maintain and monitor relevant system configurations.

Skills

Experience managing business process change

Knowledge of institutional derivatives

Supporting electronic trading business

Experience in Web Services / API platform

Excellent understanding of FIX

Interest in financial markets

Building stakeholder relationships

Client service focus

Strong communication skills

Analytical skills

Attention to detail

Job description

We have an exciting opportunity for a Trading Platform Support Engineer to join our team in Dubai.

Within this role you will provide technical operational support to the CMC Connect team and the institutional client base for the entire client experience, from pre‑sale testing to onboarding, facilitation of ongoing trading activity and commercial configuration management. Additionally, to ensure connectivity within institutional clients and associated third‑party support providers is established and maintained.

Key Responsibilities

• Work closely with the CMC Connect Team to globally support the technical onboarding of new clients, user acceptance testing and the launch of new processes, technology and products.
• Understand institutional requirements from internal and external stakeholders. Liaise with IT and other relevant departments as required to stand roll out through the development lifecycle.
• On‑going maintenance and monitoring of all relevant system configurations and back‑office elements of the institutional application stack.
• Develop internal and external relationships with key business stakeholders – to include all aspects of the end‑to‑end process of clients connecting to the CMC Connect technology stack, from the client through to CMC’s internal Networks Team and any third‑party technology intermediaries such as MT4 / 5 Bridges as well as ECNs.
• Contribute to institutional IT and product strategy, planning, development and delivery pipeline.
• Develop a good knowledge of the activities, revenue types and turnover remuneration of institutional to support decision making and prioritisation.
• Assist with the implementation of business controls around client setup and management.
• Work closely with the Business Operations team while carrying out daily institutional tasks.
• Maintain personal / professional development to meet the changing demand of the role, including all relevant regulatory and legislative training.
• When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high‑quality service that presents a professional and positive image of CMC Markets.
• Take all reasonable steps to ensure appropriate confidentiality.
• Undertakes such other duties, training and / or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this role.

Key Skills and Experience

• Experience managing business process change and technology implementation projects.
• Knowledge of the institutional derivatives business area preferable.
• Relevant experience supporting institutional electronic trading business.
• Experience in Web Services / API platform.
• Excellent understanding of FIX desirable.
• Established interest and awareness of financial markets.
• Ability to build solid working relationships with key stakeholders internal and externally.
• Commercially and strategically minded with a strong focus on client service.
• Strong verbal and written communications skills as well as interpersonals skills.
• Ability to work and deliver on own initiative and to deadlines.
• Strong analytical and reporting skills.
• Excellent attention to detail.

CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.