Trading Application Support Engineer

Arrowpoint; Dubai; On-site; AED 167,400 - 223,200; Full time

Job summary

Arrowpoint is seeking an experienced Trading Application Support Analyst in Dubai. In this fast-paced role, you will ensure the performance of our trading platforms, working closely with portfolio managers and technology teams.

The ideal candidate has over 5 years of experience in application support, strong troubleshooting skills, and familiarity with trading operations. The position requires flexibility to cover global trading hours, with potential on-call responsibilities.

Qualifications

• 5+ years of application support experience, ideally within a hedge fund or investment bank.
• Solid understanding of trading operations and front-office applications.
• Expertise with at least two trading platforms, like FlexTrade or Tradeweb.

Responsibilities

• Act as the primary contact for trading application issues.
• Monitor system performance and resolve issues quickly.
• Collaborate with vendors to ensure efficient problem management.

Skills

Application support experience

Strong troubleshooting skills

Vendor relationship management

SQL

FlexTrade

Tradeweb

Tools

FlexTrade

Tradeweb

APIs

UNIX/Linux environments

Job description

Arrowpoint is an Asia-focused multi-strategy hedge fund firm headquartered in Singapore, founded by former Millennium Management Asia co-CEO Jonathan Xiong. The fund launched in July 2024 with $1 billion—making it one of the largest hedge fund launches in Asia’s history. Backed by prominent investors including Blackstone, the Canada Pension Plan Investment Board, and Temasek Holdings, we operate with portfolio managers across Singapore and Hong Kong, integrating diverse strategies such as Equities, Fixed Income, and Commodities.As we continue to grow, we are seeking driven individuals to join our team and contribute to our mission.

Arrowpoint is seeking an experienced Trading Application Support Analyst to join our fast-paced, global trading environment. This role is central to ensuring the stability and performance of our trading platforms and applications, minimizing disruptions and supporting the firm’s execution across multiple strategies and markets.

You’ll work closely with portfolio managers, traders, technology teams, and vendors for application issues while helping shape improvements to our trading infrastructure. To support global trading hours, this position requires staggered shifts, rotational on-call coverage, and occasional weekend work.

Key Responsibilities

Act as the primary contact for trading application issues across both proprietary and vendor platforms (eg. FlexTrade, Tradeweb or Trading Technologies).

Proactively monitor system performance and health, identifying and resolving issues before they affect trading.

Provide first-level troubleshooting for vendor and in-house applications, escalating complex cases when necessary.

Manage escalation workflows and collaborate with vendors and internal teams to drive timely resolution.

Build and maintain strong partnerships with external vendors to ensure efficient problem management.

Develop and maintain clear documentation for troubleshooting and escalation processes.

Partner with traders and middle office staff to align application configurations with business needs.

Participate in system upgrades, enhancements, and UAT testing, ensuring seamless integration into production.

Conduct regular system checks and performance analysis to optimize reliability and speed.

Provide training and support to end-users on trading applications and tools.

Requirements

5+ years of application support experience, ideally within a hedge fund, investment bank, or trading platform provider.

Solid understanding of trading operations and commonly used front-office applications.

Hands-on expertise with at least two of: FlexTrade, Tradeweb, Orchestrade, Enfusion, TS Imagine, Trading Technologies.

Strong troubleshooting skills across multi-system environments (including vendor systems).

Familiarity with Citrix or other virtualization/remote access solutions.

Strong communication skills — able to translate technical detail into business language.

Proven experience managing vendor relationships and escalation processes.

Working knowledge of SQL, APIs, and FIX protocols.

Flexibility to cover global trading hours and provide on-call after-hours support.

Demonstrated adaptability and willingness to learn new platforms quickly.

Nice-to-Haves

Experience across other e-trading platforms, either buy-side, sell-side, or vendor.

Scripting skills (Python, PowerShell, Shell) to automate support tasks.

Familiarity with UNIX/Linux environments.

ITIL v3/v4 certification and service management experience.

Knowledge of messaging protocols (SOAP, JMS, MQ).

Understanding of database administration and optimization.

To apply, email CV to [e-mail]

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