Tourism & Culture Advisory: Ops & Process Transformation

Protiviti Middle East Member Firm; Abu Dhabi; On-site; AED 240,000 - 400,000; Full time

Benefits offered by this job

Health insurance

Job summary

Protiviti Middle East Member Firm seeks a seasoned professional to lead Capital Projects & Construction initiatives in Abu Dhabi. The role focuses on designing operating models for portfolio, program, engineering and project management, while driving process improvement across development and delivery functions.

You will benchmark models, develop SOPs and templates, and facilitate workshops with executives and regulators.

Qualifications

• Bachelor's degree in Engineering, Business Administration, or related field (Master's preferred).
• 4+ years of experience in Real Estate, Tourism and Culture Sector in GRC, operating model design, and process improvement.
• Proven experience in Middle East region projects; Big four experience desirable.
• Certifications such as PMP, PRINCE2, Lean Six Sigma Green Belt (Black Belt is a plus) are highly desirable.
• Excellent communication, analytical, and stakeholder management skills.

Responsibilities

• Design and implement target operating models for portfolio, program, engineering and project management functions.
• Define organizational structures, roles, and responsibilities to ensure clarity and alignment with strategic goals.
• Benchmark operating models against industry best practices and regional standards to deliver agile and efficient solutions.
• Develop supporting documentation, including SOPs, templates, and process maps, to enable seamless adoption.
• Facilitate workshops and stakeholder sessions to validate design and secure buy-in for implementation.
• Lead end-to-end process improvement initiatives across development and delivery functions.
• Apply Lean Six Sigma methodologies to identify inefficiencies, eliminate waste, and enhance operational performance.
• Map and analyze current workflows, redesign processes for scalability, and implement continuous improvement frameworks.
• Develop standardized policies, procedures, and templates to ensure consistency and compliance.
• Monitor process performance through KPIs and dashboards, driving data-driven decision-making.
• Build strong relationships with government entities, and clients, demonstrating cultural awareness and market knowledge.
• Engage with stakeholders to ensure alignment on governance and operating model initiatives.
• Prepare and deliver detailed reports, dashboards, and recommendations to executive committees and regulatory bodies.

Skills

Communication skills

Analytical skills

Stakeholder management

Leadership

Time management

PMP Certification

PRINCE2 Certification

Lean Six Sigma

Education

Bachelor's degree (Engineering/Business Admin)

Master's degree preferred

Job description

Protiviti Middle East Member Firm seeks a seasoned professional to lead Capital Projects & Construction initiatives in Abu Dhabi. The role focuses on designing operating models for portfolio, program, engineering and project management, while driving process improvement across development and delivery functions.

You will benchmark models, develop SOPs and templates, and facilitate workshops with executives and regulators.