Theme Park Operations Lead - Team & Service Excellence

MIRAL; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier theme park operator in the United Arab Emirates is seeking a supervisor to manage a team, ensuring high service standards and effective operations in a water park environment. The ideal candidate will have minimum 2 years of supervisory experience in theme parks, strong leadership skills, and a commitment to customer service. This role includes training, scheduling, and maintaining operational excellence.

Qualifications

• Minimum of 2 years of supervisor experience in theme parks/water parks.
• At least 3 years' experience in water park operations.
• Hold an active Ellis & Associates Lifeguard Training Program License.
• Good English skills both written and verbal.

Responsibilities

• Directly manage a small team and ensure effective training.
• Compile duty schedules for operational readiness.
• Plan and deliver on-job training for colleagues.
• Motivate colleagues with incentive programs.
• Review and maintain departmental policies and standards.

Skills

Customer service orientation

Strong communication skills

Leadership skills

Strong people skills

Education

Higher secondary or equivalent

Business degree in leisure/hospitality management

Tools

Microsoft Office (Word, PowerPoint, Excel)

Job description

A premier theme park operator in the United Arab Emirates is seeking a supervisor to manage a team, ensuring high service standards and effective operations in a water park environment. The ideal candidate will have minimum 2 years of supervisory experience in theme parks, strong leadership skills, and a commitment to customer service. This role includes training, scheduling, and maintaining operational excellence.