The Manager, Specialist Sales- Digital Payments, East Arabia

Mastercard Inc.; Dubai; In loco; AED 180.000 - 300.000; Tempo pieno

Descrizione del lavoro

Mastercard Inc. in Dubai seeks a Manager, Specialist Sales- Digital Payments to lead digital and authentication assets for the MENA East region.

Based in Dubai, you will drive key digital KPIs across MDES, Wallets, Tokenization, and related assets, while collaborating with cross-functional teams to tailor solutions for UAE, Pakistan, Qatar, Kuwait and Oman. You will be the solution expert for the market, delivering end-to-end digital offerings and ensuring customer success through proactive

Competenze

• Deep knowledge of assigned product, service or platform capabilities.
• Collaboration with internal squads to develop end-to-end client solutions.
• Identify and solve client needs and articulate benefits.
• Build relationships with client counterparts on request by AM/BD.
• Understand and communicate new products and solutions to clients.
• Identify client pain points and offer relevant solutions.
• Maintain strong communication with clients and stakeholders.

Mansioni

• Assign products and platforms to the geography and drive adoption.
• Act as SME for geography and solution portfolio across MA capabilities.
• Provide visibility on product developments to the team and clients.
• Proactively monitor customer success and leverage Mastercard solutions.
• Support solution selling with product implementation insights.
• Drive market enablement and readiness for new capabilities.
• Assist AMs to optimize current offerings and prepaid penetration.
• Collaborate with clients directly on straightforward, one-solution opportunities.
• Share best practices and market intelligence across teams.

Conoscenze

Deep product expertise

Cross-functional collaboration

Problem solving

Client relationship

New product understanding

Pain point awareness

Strong communication

Descrizione del lavoro

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

The Manager, Specialist Sales- Digital Payments, East Arabia The Manager, Specialist Sales- Digital Payments, MENA East

The Customer Solutions Center (CSC) is the function which enables Mastercard to develop better solutions & bundles for prioritized consumer segments in markets. It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard’s extensive toolbox of products and services offerings. The Manager, Specialist Sales- Digital Payments will be responsible for all Digital & Authentication assets for the market as well as for driving the key Digital KPIs for the cluster. This includes MDES (Tokenization), Wallets, Click 2 Pay, Agentic Commerce, Passkeys etc. and all future digital assets. For these products, the Manager, Specialist Sales individual will carry the key performance KPIs and be the subject matter expert for the front line as well as the solution specialist within the CSC for any opportunities related to the above assets. The Manager, Specialist Sales- Digital Payments will report to the Digital Products Lead within the Customer Solutions Center and will be managing the MENA East region, comprising of UAE, Pakistan, Qatar, Kuwait and Oman. The role will be based out of Dubai, UAE.

Key Responsibilities

• Assigned products and platforms: MDES, Click 2 Pay, Wallets, Tokenization, Passkeys, Agentic Commerce and future digital products as and when launched in the cluster.
• Act as an expert for their geography/solution portfolio:
  • Bring their deep knowledge of products, services or platform capabilities to a solution-selling environment.
  • Accountable for having a deep understanding of the assigned product, service or platform.
  • Provide visibility to the team on latest product developments within their purview and communicate accurate solution knowledge to tackle client opportunities.
  • Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard’s products and solutions.
• Support CSC value proposition development and sale:
  • Provide their expertise and deep knowledge of product implementation and success with clients during solution selling process (upon the request of the CSCL or AM/BD).
• Drive localization, market enablement and support sales:
  • Enabling new capabilities in the market and ensuring market readiness.
  • Supporting AM’s in their market to optimize what we have today e.g. providing expert advice/ guidance on prepaid penetration for an existing relationship.
  • Work directly with client counterparts on non-complex, one solution focused opportunities when the AM needs their support.
• Knowledge and best practice sharing:
  • Share information on latest customer needs and opportunities as well as relevant market intelligence with the product management teams to drive smart solutioning internally within MA.
  • Share best practices and knowledge with other SSs to improve solutioning of their product, service, or platform within client contexts.

Required Skills

• Deep technical expertise in assigned product, service or platform capability
• Collaborate and work on internal squads and cross-functional teams to develop end-to-end solutions for clients with multiple MA capabilities i.e. products, services or platforms
• Problem solve and understand relationship with the client’s needs
• Communicate with and build relationship with client counterparts when requested by account managers or business development managers
• Ability to understand new products and solutions and articulate the benefits / opportunity areas to our clients
• Understand client pain points and offers relevant solutions
• Strong communication skills

KPIs

• Revenues for supported geography
• Specific KPIs from supported product, solution or platform
• Customer success metrics
• Voice of customer survey results
• Market specific objectives

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.