Territory Sales Executive

Americana Foods - National Food Company; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the food industry is seeking a dynamic Customer Relationship Manager to enhance sales and maintain strong client relationships across the UAE. The ideal candidate will have a Bachelor's degree and substantial experience in the FMCG market, preferably in managing local clients. This role requires proficiency in English and either Arabic or Hindi, ensuring effective communication in a diverse market. You will be instrumental in implementing sales strategies, managing stock levels, and providing insights to optimize performance.

Qualifications

• Fluent in English and Arabic or Hindi.
• 3-5 years of experience in the UAE FMCG market.
• Valid driver's license required.

Responsibilities

• Develop joint business plans with clients to drive sales growth.
• Monitor sales performance and adjust strategies as necessary.
• Ensure timely resolution of customer complaints.

Skills

Sales Strategies

Customer Relationship Management

Market Insights

Education

Bachelor’s degree in Business, Marketing, or related fields

Job description

MULTIPLE VACANCIES FOR THIS ROLE ACROSS UAE

DESCRIPTION:

Customer Relationship Management:

• Develop Joint Business Plans (JBPs) with assigned accounts to drive sales growth and profitability.
• Build and maintain strong, long-term relationships with existing clients.
• Ensure the timely resolution of customer complaints to maintain satisfaction and loyalty.
• Maintain an up-to-date list of existing and potential customers, regularly reviewing and updating this list.
• Prospect and acquire new customers through networking, cold calls, and lead generation.
• Understand the unique needs of each client, offering tailored solutions and services.

Sales Strategies & Execution:

• Develop and implement effective sales strategies and plans to achieve assigned sales targets and KPIs.
• Monitor sales performance regularly and adjust strategies as needed to meet sales objectives.
• Ensure the proper implementation of promotional campaigns in line with company goals.
• Ensure the distribution of MSL SKUs as per the sales plan for the assigned area.
• Ensure products are prominently displayed at customer locations and actively manage product visibility.
• Consistently meet or exceed sales targets, quotas, and performance metrics.
• Ensure full compliance with sales processes, pricing management, promotions, and merchandising standards.

Market Trends & Competitors Insights:

• Monitor market trends, competitor activities, and new product offerings in the food service industry.
• Report competitor promotions, product launches, and other market activities to inform strategic decision-making.
• Provide actionable insights to improve competitiveness and optimize sales strategies.

Stock Levels & Logistics Coordination:

• Ensure that stock levels are consistently maintained across all assigned key accounts.
• Liaise with the demand team to ensure safe stock availability and timely stock replenishment.
• Work with logistics to ensure on-time delivery and product availability, minimizing disruptions.

Cost Control & Financial Management:

• Monitor and control market damage, expiries, and product returns through effective stock rotation and placement.
• Ensure warehouse stock aging is properly managed to avoid unnecessary costs or wastage.
• Rationalize sales costs to maximize efficiency in relation to sales routes, transportation, and delivery costs.
• Follow the company's credit policies and support the collection process as per the company’s financial guidelines.
• Work on the collection process according to the company’s financial and sales policies.
• Assist in inventory management by ensuring effective stock rotation to reduce product expirations and damage.

Reporting & Administration:

• Ensure all required sales reports (daily, activity, settlement, etc.) are completed accurately and submitted on time.
• Maintain accurate records of all sales activities, customer interactions, and account status using the company’s tools or other sales systems.
• Provide regular updates and insights to the Food Service Supervisor regarding account performance, stock levels, and customer feedback.

QUALIFICATIONS, EXPERIENCE, & SKILLS

Academic and professional qualifications:

• Bachelor’s degree in any discipline (preferably in Business, Marketing, or related fields)
• Fluent in English and Arabic or Hindi

Experience:

• 3-5 years of experience in the UAE FMCG market.
• Proven experience managing local retail clients and client relationship building.
• Must maintain a valid driver's license.