Temporary IT Helpdesk Support Specialist

TAJMAC Global FZE; Dubai; On-site; AED 76,167 - 91,233; Full time

Job summary

TAJMAC Global FZE is looking for a Temporary IT Helpdesk Support Specialist for an assignment in Dubai, UAE, covering from 6 July 2026 to 4 September 2026. The role requires 7-9 years of experience in IT support along with strong communication skills. Responsibilities include providing end-user support, managing helpdesk tickets, and assisting with IT asset onboarding.

Compensation is AED7,500 per month all-inclusive with no recruitment fee charged to candidates.

Qualifications

• 7-9 years of experience in IT support or similar roles.
• Strong communication skills in English.
• Good understanding of Windows and Microsoft applications.

Responsibilities

• Provide end-user IT support for devices and applications.
• Manage helpdesk tickets and coordination tasks.
• Assist with system administration and onboarding activities.

Skills

IT support experience

Strong English communication skills

Customer-facing demeanor

Windows operating systems

Microsoft Office

Networking concepts

Job description

Role Overview

Temporary IT Helpdesk Support Specialist – TAJMAC Global FZE – Assignment Type: Temporary IT Helpdesk Support Services. Assignment Location: Dubai, UAE. The role is a 2‑month vacation cover assignment, covering from 6 July 2026 to 4 September 2026 (approximately 9 weeks). Compensation is AED7,500 per month all‑inclusive.

Assignment Details

• Employment Type: Temporary Contract
• Work Location: Designated for the Assignment
• Availability: Able to start by 6 July 2026 (immediate start preferred)
• Experience Required: 5 years (7‑9 years preferred)
• Compensation: AED7,500 per month all‑inclusive

Key Responsibilities

• End‑User IT Support: Provide day‑to‑day support for laptops, desktops, mobile devices, printers, and standard office systems. Troubleshoot common Windows, Microsoft Office, Outlook, Teams, browser, and application issues. Install and configure software, communicate status updates, and ensure a positive support experience.
• Helpdesk & Ticket Coordination: Create, update, and manage tickets in ServiceNow (or a similar ITSM tool). Record issues with clear details and screenshots, assign or escallate tickets to the appropriate support teams, vendors, or suppliers, and follow‑up until closure.
• System Administration Support: Assist with basic system admin tasks for end‑user devices, including laptop imaging, configuration, and standard software installation. Maintain records of IT assets, device handovers, and returned equipment. Coordinate with technical teams or suppliers for advanced issues.
• Employee Onboarding and Offboarding: Prepare IT assets for new joiners (laptops, mobile devices, required applications, and access), support onboarding checklists, and ensure timely delivery. Manage offboarding activities such as device collection, access removal, asset return, and documentation.
• Microsoft 365 and Business Application Support: Provide basic support for Outlook, Teams, OneDrive, Office apps, and user‑level issues. Assist with login, access, configuration, and usage concerns. Coordinate with relevant teams or suppliers for advanced Microsoft 365 issues. Basic knowledge of SAP client installation and support is preferred; exposure to Netskope or similar endpoint security tools is an added advantage.
• Basic Network and Device Troubleshooting: Perform first‑level troubleshooting for end‑user connectivity issues, check network cables, Wi‑Fi, printers, and basic LAN concerns. Escalate advanced network issues to vendors or specialist teams after initial checks.
• Vendor, Supplier, and Stakeholder Coordination: Act as a liaison between users, stakeholders, suppliers, vendors, and technical teams. Ensure issues are communicated to the correct party, follow‑up for timely resolution, and escape delays or repeated issues to relevant stakeholders.

Required Skills & Experience

• 7‑9 years of experience in IT support, helpdesk, system administration, network support, or similar roles.
• Strong English communication skills, both written and verbal.
• Professional, confident, and customer‑facing demeanor.
• Good understanding of Windows operating systems.
• Working knowledge of Microsoft Office, Outlook, Teams, OneDrive, and Microsoft 365.
• Experience with laptop preparation, imaging, software installation, configuration, and device handover.
• Basic understanding of networking concepts such as LAN, Wi‑Fi, IP addressing, connectivity, and printer troubleshooting.

Eligibility & Additional Information

• Must be currently based in Dubai/UAE and legally eligible to work on a temporary assignment.
• No recruitment fee or placement fee will be charged to candidates.