Teller

ADIB Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading banking institution in Dubai seeks a Teller to deliver quality service through accurate transactions and customer interaction. Responsibilities include processing deposits and withdrawals, reconciling cash, and serving banking clients. Candidates must have a minimum of two months experience in a similar role and knowledge of banking products and UAE regulations.

Qualifications

• Minimum two months experience/training as teller in a banking environment.
• Knowledge of ADIB's Retail Banking products & services.
• Familiarity with UAE banking practices, regulations & risks.

Responsibilities

• Perform all teller counter service transactions accurately.
• Liaise with Treasury department for best rates on transactions.
• Serve Private Banking customers and process various transactions.

Skills

Cash handling

Customer service

Cross sales

Job description

Role: Teller

Location: Dubai / Branch - Al Barsha

Role Purpose: Delivering quality teller service to customers via accurate and efficient processing while projecting ADIBs professional image in all interpersonal dealings.

Responsibilities

• Perform all teller counter service transactions such as cash deposits & cash withdrawals and other transactions such as drafts, telegraphic transfers, payment orders, standing orders, foreign currency purchase & sales, cheque deposits etc. in line with operational policies & procedures.
• When centralized telegraphic transfers are involved, liaise with Treasury department to obtain best rates for VIP & high net worth customers in coordination with HOPs.
• Serve Private Banking customers at separate counters and process any other counter service transaction introduced by ADIB from time to time.
• Sell or identify and refer product inquiries from prospective customers to Sales staff.
• Reconciliation & control activities:
• Act as one of dual custodians for branch vault cash and security stationery.
• Assist HOP as the second custodian for dual control.
• Cash reconciliation & balancing.
• End of day balancing.
• General filing.
• Proper understanding and processing for all centralized activities as per Branch Operations Centralization Projects.

Specialist Skills / Technical Knowledge Required

• Knowledge of ADIBs Retail Banking products & services.
• Knowledge of ADIBs Operational Policies & Procedures.
• Knowledge of UAE banking practices, regulations & risks.
• Awareness of competitors in the local market.
• Knowledge of all the Regulations issued by Central Bank of UAE.
• Knowledge of service standards.
• Cross Sales skills.

Previous Experience Required (if any)

1. Minimum two (02) months experience/training as teller in a banking environment/ADIB Academy.