Telephone Sales Agent - IRD

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in Dubai is seeking a Room Dining Order Taker to manage room service. The ideal candidate will have at least 1 year of experience and strong guest service skills. Responsibilities include understanding the menu, processing orders, and performing related service duties. Knowledge of beverages is essential. Join us to enjoy a vibrant hospitality environment.

Qualifications

• At least 1 year of experience as a Telephone Sales Agent or Room Dining Order Taker.
• Strong guest and employee interpersonal skills required.
• Needs to have a guest experience centric approach.
• Knowledge of beverages and wines is essential.
• Fluency in English is mandatory; Arabic is a plus.

Responsibilities

• Understand and knowledge of all food and beverage items in the menu.
• Sell and accurately record all room service orders.
• Perform all associated room service duties including delivery and cleaning.

Skills

Telephone Sales

Interpersonal Skills

Guest Experience

Beverage/Wine Knowledge

Fluent in English

Job description

Company Description

Sofitel Dubai Downtown
French luxury and local cuisine in the world's most exciting city
Located in the heart of Downtown Dubai, with immediate proximity to The Dubai Mall and 10 minutes away from City Walk, Sofitel Dubai Downtown is an idyllic oasis that blends urban sophistication with refined luxury, features air-conditioned rooms and free private parking. The rooms come with a flat-screen TV with satellite channels. Certain rooms include a sitting area where you can relax. Every room is equipped with a private bathroom.

Why work for Accor?

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
• To efficiently sell and accurately record all room service orders, verbally by phone, doorknobs or through the outlet
• Perform all associated room service duties such as trays, preparation areas, tray delivery/collection and any associated service and cleaning duties.

Qualifications

• At least 1 year Telephone Sales Agent / Room Dining Order Taker experience
• Strong guest and employee interpersonal skills
• Guest experience centric
• Strong beverage/wine knowledge
• Fluent in English (Arabic is an advantage)