Telephone Operator (Arabic Speaker)

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hotel chain in Dubai is looking for a Front Desk Agent to manage guest calls and services efficiently. The ideal candidate should have 1-2 years of experience in a public contact role and possess strong communication skills. This full-time role involves multitasking in a fast-paced environment and providing excellent service to guests.

Qualifications

• 1-2 years in a public contact position, preferably in a hotel.
• Ability to enter and locate work-related information using computers.
• Ability to work independently and promote teamwork.

Responsibilities

• Place outside calls and answer the switchboard.
• Provide inland and international calls for guests.
• Take and place room service orders accurately.

Skills

Strong verbal and written communication skills in English

Ability to multitask in a fast-paced environment

Maintain positive working relationships

Gracious and friendly demeanor

Job description

Responsibilities

• Place outside calls and answer the switchboard in accordance with agreed departmental standards.
• Telephone guests in accordance with their wake-up call requests in line with prescribed standards and to inform Security if the guest does not answer the call.
• Provide inland and international calls for guests as required and to administer and charge these as per procedure.
• Fully conversant with all aspects of the bleep procedures (including emergency testing).
• Activate internal and outside pagers according to procedure.
• Input and keep updated guest messages within the Opera system.
• Ensure that guest names are used wherever possible.
• Ensure use of your own name wherever possible.
• Correctly take and place room service orders ensuring that the order is repeated back to the guest as per the procedure.
• Familiarize yourself with the guests needs and requirements in order to ensure an efficient and friendly service.
• Create and maintain a personal and respectful rapport with regular guests.
• Carry out telephone cleaning duties as required.
• Ensure all equipment especially telephones mobile phones bleeps etc are maintained and kept in good repair.
• Assist with the reporting of all house phones fire emergency and lift phones when out of order.
• Contact your supervisor when specific difficulties arise.
• Read the daily instructions board every morning/afternoon/evening and to observe changes re: bleeps staff guests etc. and to enter the names of key personnel for reference purposes.
• Undertake and complete any special projects tasks or other reasonable request by your department head and/or Hotel Management.

Qualifications

• One to two years in a public contact position preferably in an upscale or lifestyle brand hotel
• Enter and locate work related information using computers and/or point of sale systems
• Possess a gracious friendly and fun demeanor
• Ability to multitask work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork

Remote Work

No

Employment Type

Full-time