Telephone Operator Agent at Waldorf Astoria Dubai International Financial Centre

Hilton Worldwide, Inc.; Dubai International Financial Centre; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier luxury hotel in Dubai seeks a Telephone Operator Agent to be the first point of contact for guests. The role involves handling queries, ensuring high standards of service, and maintaining exceptional communication. Ideal candidates should have prior experience in luxury hospitality and knowledge of Forbes 5-star standards. Join us for an opportunity to provide personalised guest experiences.

Qualifications

• Previous experience in a luxury hotel.
• Excellent communication and organizational skills.

Responsibilities

• Respond to guest queries promptly and professionally.
• Deliver messages correctly and promptly.
• Ensure wake-up calls are conducted accurately.

Skills

Professional telephone manner

Excellent communication skills

Outstanding administration skills

Organizational skills

Knowledge of Forbes 5 stars standards

Job description

Job Description - Telephone Operator Agent at Waldorf Astoria Dubai International Financial Centre (HOT0C0KD)

Job Number

HOT0C0KD

Work Locations

Waldorf Astoria Dubai International Financial Centre, Dubai International Financial Centre, Dubai 74777

A Telephone Operator Agent at Waldorf Astoria Dubai International Financial Centre is the first point of contact for our guests, responding to their queries and requests over the phone in a professional, courteous, and timely manner.

What will I be doing?

As a Telephone Operator Agent, you will represent the elegance of Waldorf Astoria by maintaining Forbes Five-Star standards in every interaction, ensuring each guest receives a warm, attentive, and seamless service experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Accept and deliver all messages correctly and promptly for guests.
• Ensure all wake up calls take place at the correct time with appropriate greeting following the Forbes 5 stars standards.
• Ensure that the emergency / downtime reports are saved and ready to use when needed.
• Demonstrate knowledge of all hotel facilities and services, local attractions and landmarks in the hotel vicinity and use up-selling techniques to promote these offerings to maximize revenue.
• Handle emergency calls immediately and relay comprehensive and accurate information as required.
• Demonstrate True Waldorf Service to all internal and external calls from guests.
• Handling calls for restaurant reservations after F&B duty hours.

What are we looking for?

A Telephone Operator Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A highly professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.
• Knowledge of Forbes 5 stars standards.
• Previous Experience in a Luxury Hotel.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience as a telephone operator in a luxury environment

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!