Telephone Operator

Rotana Hotels; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Ras al-Khaimah is looking for dynamic Front Office professionals. The role requires excellent English communication skills and a diploma or degree in hospitality. Candidates must be customer-driven and possess strong voice modulation abilities, with experience in Opera being advantageous. Responsibilities include managing guest queries and ensuring smooth service delivery.

Qualifications

• A diploma/degree in the hospitality field is preferred.
• Previous work experience is essential.
• Computer literate with experience in Opera is advantageous.

Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments.
• Handle every query in a polite and courteous manner.
• Ensure guests are greeted by name upon calling.
• Maintain an up-to-date knowledge of the hotel and local services.
• Record long-distance call vouchers accurately.
• Manage the guest wake-up call sheet and deliver calls accordingly.
• Ensure efficient operation of the switchboard.
• Take messages for guests and management as required.

Skills

Excellent written and verbal English communication skills

Strong voice modulation abilities

Customer focus

Adaptability

Teamwork

Education

Diploma / degree in hospitality

Tools

Opera

Job description

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

Responsibilities

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard

Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• AdaptabilityTeamwork